<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Hi Russell,<div class=""><br class=""></div><div class="">Have you tried this setting in RT_SiteConfig.pm?</div><div class=""><br class=""></div><div class=""><font face="Courier New" class="">Set($DefaultQueue, 'My Default Queue Name Here');</font> </div><div class=""><br class=""></div><div class="">I think that's what is defining it for my global settings, rather than the per user setting in the UI. More info on that setting is at <a href="https://bestpractical.com/docs/rt/latest/RT_Config.html" class="">https://bestpractical.com/docs/rt/latest/RT_Config.html</a></div><div class=""><br class=""></div><div class="">Aaron</div><div class=""><br class=""><div><blockquote type="cite" class=""><div class="">On Sep 23, 2015, at 9:55 AM, Russell Jones <<a href="mailto:russell-list@jonesmail.me" class="">russell-list@jonesmail.me</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div class="">Hi all,<br class=""><br class="">How do I change the default queue that is selected in the quick ticket creation area? Doing some research led me to the "Default queue" drop down in user preferences, and this does indeed change the queue that is selected by default next to the "New ticket in" button at the top right, but it does not change the selected queue for the "Quick Ticket Creation" box.<br class=""><br class="">Any help is greatly appreciated. Thanks!<br class=""><br class=""></div></div></blockquote></div><br class=""></div></body></html>