<div dir="ltr">Hi Anton,<div><br></div><div>I am not sure whether ExternalAuth plugin supports Custom Fields, but I know that LdapImport does.</div><div><br></div><div>The way I worked it, was to autheticate user with ExternalAuth, create it on first logon with minimal mappings (name, e-mail), and update the rest of the needed data with LdapImport on a regular cycle.</div><div><br></div><div>Here's part of the siteconfig file I use:</div><div><br></div><div><div>Set( $LDAPMapping, {</div><div> Name => 'sAMAccountName',</div><div> EmailAddress => 'mail',</div><div> RealName => 'cn',</div><div> WorkPhone => 'telephoneNumber',</div><div> Organization => 'departmentName',</div><div> 'UserCF.Project' => 'physicalDeliveryOfficeName'</div><div> });</div></div><div><br></div><div>Regards,</div><div><br></div><div>Myrat</div><div><br></div><br><div class="gmail_quote"><div dir="ltr">On Tue, Sep 29, 2015 at 7:40 AM Anton Panetta <<a href="mailto:anton.panetta@haircareaust.com" target="_blank">anton.panetta@haircareaust.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal">Hi<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I see several questions around the web, with incomplete answers to this. Which suggests people have tried and succeeded, or given up.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">RT 4.2.11<u></u><u></u></p>
<p class="MsoNormal">RT External Auth 0.25<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">What I am trying to achieve is the use of RT External auth to pull in or refresh user details on login, I am aware I could use ldap import but a more real time process makes more sense to me.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">My goal is to be able to pull in ldap fields into custom fields, eg department, Company, for use elsewhere.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I can map existing attr no problem, but its when I get to custom fields that I run into issue<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Everything I have read suggests it should be either UserCF.CustomFieldName CF.CustomFieldName UserCF.{CustomFieldName} CF.{CustomFieldName} or even {CustomFieldName}<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Am I barking up the wrong tree, is this actually not possible, do I need to declare it somewhere else first or am I just getting the syntax wrong<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Here is what I have defined as the attr_map <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"> 'attr_map' => {<u></u><u></u></p>
<p class="MsoNormal"> 'Name' => 'sAMAccountName',<u></u><u></u></p>
<p class="MsoNormal"> 'EmailAddress' => 'mail',<u></u><u></u></p>
<p class="MsoNormal"> 'RealName' => 'cn',<u></u><u></u></p>
<p class="MsoNormal"> 'WorkPhone' => 'telephoneNumber',<u></u><u></u></p>
<p class="MsoNormal"> 'MobilePhone' => 'mobile',<u></u><u></u></p>
<p class="MsoNormal"> 'Address1' => 'streetAddress',<u></u><u></u></p>
<p class="MsoNormal"> 'City' => 'l',<u></u><u></u></p>
<p class="MsoNormal"> 'State' => 'st',<u></u><u></u></p>
<p class="MsoNormal"> 'Zip' => 'postalCode',<u></u><u></u></p>
<p class="MsoNormal"> 'Country' => 'co',<u></u><u></u></p>
<p class="MsoNormal"> 'CF.Department' => 'department',<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">If anyone has managed success in this in the past id appreciate knowing what I am missing.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Here is a snip of the log I get<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">It shows the department string is being pulled from Ldap (AD in this instance) and then failing due like 748 in Record.pm (which I assume is me putting the wrong prefix to the CF sending it the wrong way)<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">[4828] [Tue Sep 29 02:00:17 2015] [info]: RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( My_LDAP ): snip (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:301)<u></u><u></u></p>
<p class="MsoNormal">[4828] [Tue Sep 29 02:00:17 2015] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , CF.Department: IT, City: Hindmarsh, Country: Australia, EmailAddress: snip, MobilePhone: snip , Name: snip, RealName: snip, State:
South Australia, WorkPhone: snip , Zip: 5007 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:868)<u></u><u></u></p>
<p class="MsoNormal">[4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748. (/opt/rt4/sbin/../lib/RT/Record.pm:748)<u></u><u></u></p>
<p class="MsoNormal">[4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748. (/opt/rt4/sbin/../lib/RT/Record.pm:748)<u></u><u></u></p>
<p class="MsoNormal">[4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748. (/opt/rt4/sbin/../lib/RT/Record.pm:748)<u></u><u></u></p>
<p class="MsoNormal">[4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748. (/opt/rt4/sbin/../lib/RT/Record.pm:748)<u></u><u></u></p>
<p class="MsoNormal">[4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748. (/opt/rt4/sbin/../lib/RT/Record.pm:748)<u></u><u></u></p>
<p class="MsoNormal">[4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748. (/opt/rt4/sbin/../lib/RT/Record.pm:748)<u></u><u></u></p>
<p class="MsoNormal">[4828] [Tue Sep 29 02:00:17 2015] [error]: RT::User::CF.Department Unimplemented in RT::Record. (/opt/rt4/sbin/../lib/RT/Record.pm line 983)<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-size:10.5pt;color:black">Regards<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;color:black">Anton<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;color:black"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;color:black"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;color:black"><u></u> <u></u></span></p>
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