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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Hi all,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I would like to trigger an approval request with a custom field value.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We have set up approvals normally which work great, but we wanted to be able to set a custom field value to trigger the creation instead.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We have a custom field called “Needs Approval” and we have a scrip with the custom condition:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>my $Ticket = $self->TicketObj;<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>return 0 unless $self->TicketObj->FirstCustomFieldValue('65') eq 'Yes';<o:p></o:p></p><p class=MsoNormal> return 1;<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Prep code and Commit code are blank. Action is “Create tickets” and Template “Create Approval Request” as normal.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This all works fine initially but because the “Needs Approval” field remains set to “Yes” then every time the ticket is touched another approval gets created. So I am trying to unset “Needs Approval” from “Yes” to “No” after it’s been triggered.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have tried this in the Commit code (prep code blank):<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>$cf->LoadByName( Name => 'Needs Approval' );<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>$self->TicketObj->AddCustomFieldValue( Field => '$cf', Value => 'No' );<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>But it doesn’t seem to work. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any advice or help appreciated as always.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='mso-fareast-language:EN-AU'>Dion Gullotta<br>Far Edge Technology<br><br>p. 02 84251400<br><a href="http://www.faredge.com.au"><span style='color:#0563C1'>http://www.faredge.com.au</span></a> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>