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<p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10pt; font-family: Tahoma, sans-serif;">Good morning, Maik.<br>
<br>
My technical team checked our production RT and found the $organization variable. It appeared to be correct, however, they were unsure what you meant when you said (</span><i><span style="font-size: 10pt; font-family: Tahoma, sans-serif;">It must fit to the
values of field "base" and "target" in table "links"</span></i><span style="font-size: 10pt; font-family: Tahoma, sans-serif;">)</span><i><span style="font-size: 10pt; font-family: Tahoma, sans-serif;">.</span></i><span style="font-size: 10pt; font-family: Tahoma, sans-serif;"> </span><span style="font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-font-family:
"Times New Roman""><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10pt; font-family: Tahoma, sans-serif;"> </span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10pt; font-family: Tahoma, sans-serif;">Can you provide more directions on what you meant? The more specific you can be, the better it would be for my non-Request Tracker DBA's. <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10pt; font-family: Tahoma, sans-serif;"> </span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt;"><font face="Tahoma, sans-serif"><span style="font-size: 10pt;">Some additional information: we have a stage server that is currently running the same version of request tracker (4.2.11 Oracle). It is a copy
of our production database from a few months ago. It is showing the ticket links and has the same $</span>Organization<span style="font-size: 10pt;"> variable as the production account.<o:p></o:p></span></font></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10pt; font-family: Tahoma, sans-serif;"> </span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10pt; font-family: Tahoma, sans-serif;">Thanks for the help!<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10pt; font-family: Tahoma, sans-serif;">Greg<o:p></o:p></span></p>
<br>
________________________________________<br>
From: rt-users [rt-users-bounces@lists.bestpractical.com] on behalf of Maik Nergert [maik.nergert@uni-hamburg.de]<br>
Sent: Friday, October 09, 2015 2:12 AM<br>
To: rt-users@lists.bestpractical.com<br>
Subject: Re: [rt-users] Ticket Links missing post upgrade/conversion to Oracle 4.2.11.<br>
<br>
Hey Greg,<br>
<br>
please check if your $Organization variable is set in RT_SiteConfig.pm<br>
It must fit to the values of field "base" and "target" in table "links"<br>
<br>
If your code snipped is correct then<br>
Set( $Organization, 'example.com' );<br>
<br>
<br>
best<br>
Maik<br>
<br>
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