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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Whats the block you put in your RT_SiteConfig relating to external auth?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> rt-users [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>bharath reddy<br>
<b>Sent:</b> Wednesday, 14 October 2015 3:58 AM<br>
<b>To:</b> RT-List <rt-users@lists.bestpractical.com><br>
<b>Subject:</b> [rt-users] Regarding External Authentication using LDAP<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Dear All,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I followed the link <a href="https://metacpan.org/pod/RT::Authen::ExternalAuth">https://metacpan.org/pod/RT::Authen::ExternalAuth</a> and made required changes and then restarted my apache server. But when I'm logging into the RT from web
it fails with : <o:p></o:p></p>
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<p class="MsoNormal">"<b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Your username or password is incorrect</span></b>"<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">But user exists in the LDAP.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Log file contains :<o:p></o:p></p>
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<p class="MsoNormal">[22441] [Tue Oct 13 16:58:25 2015] [error]: FAILED LOGIN for <my_user_name> from 130.245.10.107 (/rt/lib//RT/Interface/Web.pm:810)<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">From the code(/rt/lib//RT/Interface/Web.pm) it fails at this point :<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"> unless ( $user_obj->id && $user_obj->IsPassword( $ARGS->{pass} ) ) {<o:p></o:p></p>
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<p class="MsoNormal"> $RT::Logger->error("FAILED LOGIN for @{[$ARGS->{user}]} from $ENV{'REMOTE_ADDR'}");<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Can any one help me how to change the flow to authenticate from LDAP i.e it should check the username and password against the LDAP and not from DB.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Any help or pointers to this issue will be appreciated. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thanks,<o:p></o:p></p>
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<p class="MsoNormal">Bharath.<o:p></o:p></p>
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