<html><head></head><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px"><div id="yui_3_16_0_1_1445897510109_2383">Hello all,</div><div id="yui_3_16_0_1_1445897510109_2383"><br></div><div id="yui_3_16_0_1_1445897510109_2383" dir="ltr">I finally upgraded my RT from 4.0.10 to 4.2.12 and I'm facing some problems now.</div><div id="yui_3_16_0_1_1445897510109_2383" dir="ltr"><br></div><div id="yui_3_16_0_1_1445897510109_2383" dir="ltr">1. When inserting an article in a ticket now I get the HTML code on it, for example this:</div><div id="yui_3_16_0_1_1445897510109_2383" dir="ltr"><br></div><div id="yui_3_16_0_1_1445897510109_2383" dir="ltr" class="">Dear customer,</div><div id="yui_3_16_0_1_1445897510109_2383" dir="ltr" class=""><br />The change you have requested is not possible.</div><div id="yui_3_16_0_1_1445897510109_2383" dir="ltr" class=""><br />Thank you.<br></div><div id="yui_3_16_0_1_1445897510109_2383" dir="ltr" class=""><br></div><div id="yui_3_16_0_1_1445897510109_2383" dir="ltr" class="">If I apply the same article in the 4.0.10 we don't have the HTML code on it.</div><div id="yui_3_16_0_1_1445897510109_2383" dir="ltr" class=""><br></div><div id="yui_3_16_0_1_1445897510109_2383" dir="ltr" class=""><br></div><div id="yui_3_16_0_1_1445897510109_2383" dir="ltr" class="">2. When creating new tickets on the 4.0.10 we could apply different format to the text but not possible on the 4.2.12</div><div id="yui_3_16_0_1_1445897510109_2383" dir="ltr" class=""><br></div><div id="yui_3_16_0_1_1445897510109_2383" dir="ltr" class="">You can see both screenshots attached.</div><div id="yui_3_16_0_1_1445897510109_2383" dir="ltr" class=""><br></div><div id="yui_3_16_0_1_1445897510109_2383" dir="ltr" class=""><br></div><div id="yui_3_16_0_1_1445897510109_2383" dir="ltr" class="">Thank you all for your help!</div><div id="yui_3_16_0_1_1445897510109_2383" dir="ltr" class=""><br></div><div id="yui_3_16_0_1_1445897510109_2383" dir="ltr" class="">Charly</div><div id="yui_3_16_0_1_1445897510109_2383" dir="ltr" class=""><br><br id="yui_3_16_0_1_1445897510109_2529" class=""></div><div id="yui_3_16_0_1_1445897510109_2383" dir="ltr" class=""><br id="yui_3_16_0_1_1445897510109_2532" class=""></div><div id="yui_3_16_0_1_1445897510109_2383" dir="ltr" class=""><br id="yui_3_16_0_1_1445897510109_2535" class=""></div><div id="yui_3_16_0_1_1445897510109_2383" dir="ltr" class=""><br id="yui_3_16_0_1_1445897510109_2538" class=""></div></div></body></html>