<html><head></head><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px"><div><span>Hi Matt,</span></div><div><span><br></span></div><div><span>Thank you for your quick response.</span></div><div><span><br></span></div><div id="yui_3_16_0_1_1445897510109_6879"><span>Configuration was "Use default (yes)", I tried forcing it to Yes and still the same problem.</span></div><div id="yui_3_16_0_1_1445897510109_6879"><span><br></span></div><div id="yui_3_16_0_1_1445897510109_6879"><span>Thank you,</span></div><div id="yui_3_16_0_1_1445897510109_6879"><span>Charly</span></div><div id="yui_3_16_0_1_1445897510109_6879"><span><br></span></div> <br><div class="qtdSeparateBR"><br><br></div><div class="yahoo_quoted" style="display: block;"> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;"> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;"> <div dir="ltr"> <font size="2" face="Arial"> El Lunes, 26 de octubre, 2015 18:37:02, Matt Zagrabelny <mzagrabe@d.umn.edu> escribió:<br> </font> </div> <br><br> <div class="y_msg_container">On Mon, Oct 26, 2015 at 5:24 PM, <a shape="rect" ymailto="mailto:charlycr74@yahoo.com.ar" href="mailto:charlycr74@yahoo.com.ar">charlycr74@yahoo.com.ar</a><br clear="none"><<a shape="rect" ymailto="mailto:charlycr74@yahoo.com.ar" href="mailto:charlycr74@yahoo.com.ar">charlycr74@yahoo.com.ar</a>> wrote:<br clear="none">> Hello all,<br clear="none">><br clear="none">> I finally upgraded my RT from 4.0.10 to 4.2.12 and I'm facing some problems<br clear="none">> now.<br clear="none">><br clear="none">> 1. When inserting an article in a ticket now I get the HTML code on it, for<br clear="none">> example this:<br clear="none">><br clear="none">> Dear customer,<br clear="none">> <br />The change you have requested is not possible.<br clear="none">> <br />Thank you.<br clear="none">><br clear="none">> If I apply the same article in the 4.0.10 we don't have the HTML code on it.<br clear="none">><br clear="none">><br clear="none">> 2. When creating new tickets on the 4.0.10 we could apply different format<br clear="none">> to the text but not possible on the 4.2.12<br clear="none"><br clear="none">In 4.2.12 you are not using a WYSIWYG editor. Try to change to using a<br clear="none">WYSIWYG editor in your settings->preferences.<div class="yqt0864441103" id="yqtfd19367"><br clear="none"><br clear="none">-m<br clear="none"></div><br><br></div> </div> </div> </div></div></body></html>