<div dir="ltr">Dear All,<div><br></div><div>I'm facing issue while RT External AUthentication with LDAP, following is the error from log files :<br><br><div>[7338] [Tue Nov 10 21:57:41 2015] [debug]: Attempting to use external auth service: My_LDAP (/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:424)</div><div>[7338] [Tue Nov 10 21:57:41 2015] [debug]: Calling UserExists with $username (myuser) and $service (My_LDAP) (/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:465)</div><div>[7338] [Tue Nov 10 21:57:41 2015] [debug]: UserExists params:</div><div>username: bvangoor , service: My_LDAP (/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:439)</div><div>[7338] [Tue Nov 10 21:57:41 2015] [debug]: LDAP Search ===  Base: OU=SBCS,DC=cs,DC=stonybrook,DC=edu == Filter: (&(&(objectClass=user)(|(memberOf=CN=System Staff Users,OU=Security Groups,OU=SBCS,DC=cs,DC=stonybrook,DC=edu)(memberOf=CN=Student Assistant Users,OU=Security Groups,OU=SBCS,DC=cs,DC=stonybrook,DC=edu)(memberOf=CN=Assistant Professors,OU=Security Groups,OU=SBCS,DC=cs,DC=stonybrook,DC=edu)(memberOf=CN=Full Professors,OU=Security Groups,OU=SBCS,DC=cs,DC=stonybrook,DC=edu)(memberOf=CN=Associate Professors,OU=Security Groups,OU=SBCS,DC=cs,DC=stonybrook,DC=edu)(memberOf=CN=Instructors,OU=Security Groups,OU=SBCS,DC=cs,DC=stonybrook,DC=edu)))(sAMAccountName=bvangoor)) == Attrs: cn,mail,sAMAccountName (/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:469)</div><div>[7338] [Tue Nov 10 21:57:41 2015] [debug]: RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::Authen::ExternalAuth /rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm 885 with: Disabled: , EmailAddress: , Gecos: myuser, Name: myuser, Privileged: 1 (/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:792)</div><div>[7338] [Tue Nov 10 21:57:41 2015] [debug]: Attempting to get user info using this external service: My_LDAP (/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:800)</div><div>[7338] [Tue Nov 10 21:57:41 2015] [debug]: Attempting to use this canonicalization key: Name (/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:809)</div><div>[7338] [Tue Nov 10 21:57:42 2015] [debug]: LDAP Search ===  Base: OU=SBCS,DC=cs,DC=stonybrook,DC=edu == Filter: (&(&(objectClass=user)(|(memberOf=CN=System Staff Users,OU=Security Groups,OU=SBCS,DC=cs,DC=stonybrook,DC=edu)(memberOf=CN=Student Assistant Users,OU=Security Groups,OU=SBCS,DC=cs,DC=stonybrook,DC=edu)(memberOf=CN=Assistant Professors,OU=Security Groups,OU=SBCS,DC=cs,DC=stonybrook,DC=edu)(memberOf=CN=Full Professors,OU=Security Groups,OU=SBCS,DC=cs,DC=stonybrook,DC=edu)(memberOf=CN=Associate Professors,OU=Security Groups,OU=SBCS,DC=cs,DC=stonybrook,DC=edu)(memberOf=CN=Instructors,OU=Security Groups,OU=SBCS,DC=cs,DC=stonybrook,DC=edu)))(sAMAccountName=bvangoor)) == Attrs: cn,mail,sAMAccountName (/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:357)</div><div>[7338] [Tue Nov 10 21:57:42 2015] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Disabled: , EmailAddress: myuser<a href="mailto:bvangoor@cs.stonybrook.edu" target="_blank">@cs.stonybrook.edu</a>, Gecos: myuser, Name: myuser, Privileged: 1, RealName: myuser (/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:868)</div><div><b>[7338] [Tue Nov 10 21:57:42 2015] [error]: Couldn't create user myuser: Email address in use (/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:491)</b></div><div>[7338] [Tue Nov 10 21:57:42 2015] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAuth:11)</div></div><div><br></div><div>When I check my Database (mysql) I find the following details :<br><br><div>mysql> select * from Users where EmailAddress like "%bvangoor%"\G</div><div>*************************** 1. row ***************************</div><div>                   id: 46061</div><div>                <b> Name: myuser<a href="mailto:bvangoor@cs.stonybrook.edu" target="_blank">@cs.stonybrook.edu</a></b></div><div>             Password: *NO-PASSWORD*</div><div>             Comments: NULL</div><div>            Signature: NULL</div><div>         EmailAddress: myuser<a href="mailto:bvangoor@cs.stonybrook.edu" target="_blank">@cs.stonybrook.edu</a></div></div><div><br></div><div>Can anyone help me what the issue is.</div><div><br></div><div>RT Authentication works fine If I delete the user entry from Database(mysql).</div><div><br></div><div><br></div><div>Thanks,</div><div>Bharath.</div></div>