<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal"><span style="color:#1F497D">The previous admin had made some customizations to the Tabs file. It looks like some internal URL plumbing changed between 4.0.9 and 4.2.12, and the URLs specified in the menu pointed to bad locations.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> rt-users [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>David Ramage<br>
<b>Sent:</b> Monday, November 09, 2015 3:54 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Unable to create scrips in RT 4.2.12<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Good afternoon,<o:p></o:p></p>
<p class="MsoNormal">I recently inherited a RT installation. After upgrading our test system to 4.2.12 I am unable to create scrips, either locally or for a specific queue. I get a standard “An internal error has occurred” message from the web UI, and the
following in syslog:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">[17510] Can't call method "Queue" on an undefined value at /opt/rt4/sbin/../lib/RT/Scrip.pm line 450.#012#012Stack:#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:450]#012
<o:p></o:p></p>
<p class="MsoNormal">[/opt/rt4/share/html/Admin/Elements/EditScrip:83]#012 <o:p>
</o:p></p>
<p class="MsoNormal">[/opt/rt4/share/html/Widgets/TitleBox:56]#012 <o:p></o:p></p>
<p class="MsoNormal">[/opt/rt4/share/html/Admin/Elements/EditScrip:89]#012 <o:p>
</o:p></p>
<p class="MsoNormal">[/opt/rt4/share/html/Admin/Queues/Scrip.html:52]#012 <o:p></o:p></p>
<p class="MsoNormal">[/opt/rt4/share/html/Admin/autohandler:49]#012 <o:p></o:p></p>
<p class="MsoNormal">[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]#012 <o:p></o:p></p>
<p class="MsoNormal">[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]#012 <o:p></o:p></p>
<p class="MsoNormal">[/opt/rt4/share/html/autohandler:53]#012<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have verified that the undefined value is $args{‘TicketObj’} in the Stage function in Scrip.pm, but haven’t gotten any further. I’ll be greatful for any suggestions.<o:p></o:p></p>
</div>
</body>
</html>