<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">We recently turned of Set($UseSQLForACLChecks, 1) for performance reasons.<div class=""><br class=""></div><div class="">Are you saying we could have a special config in place that would allow me to access our system in non-SSO mode or would I have to cloned the db to such an area?</div><div class=""><br class=""></div><div class="">Thanks for getting back so quickly</div><div class=""><br class=""></div><div class="">Joe</div><div class=""><br class=""><div apple-content-edited="true" class="">
<span class="Apple-style-span" style="border-collapse: separate; line-height: normal; border-spacing: 0px;"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; " class=""><div class=""><div class="">Joe Kirby , Assistant Vice President, Business Systems</div><div class="">Division of Information Technology (DoIT) </div><div class="">Support Response - <a href="http://www.umbc.edu/doit" class="">http://www.umbc.edu/doit</a> </div><div class="">Administration 627</div><div class="">Office - 410-455-3020 </div><div class="">Email - <a href="mailto:kirby@umbc.edu" class="">kirby@umbc.edu</a></div></div></div></span></span>
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<br class=""><div><blockquote type="cite" class=""><div class="">On Nov 12, 2015, at 1:37 PM, <a href="mailto:ktm@rice.edu" class="">ktm@rice.edu</a> wrote:</div><br class="Apple-interchange-newline"><div class=""><div class="">On Thu, Nov 12, 2015 at 01:23:53PM -0500, Joe Kirby wrote:<br class=""><blockquote type="cite" class="">At time some folks on campus report that RT is slow for them. <br class=""><br class="">I try to create a test user with the same access but this does not always help me because they may have a lot of tickets or a dashboard item/report that I cannot emulate.<br class=""><br class="">Does RT have any built-in mechanism for SuperUser to do such a thing.<br class=""><br class="">We use single sign on and thus I am unable to override that.<br class=""><br class="">Thanks<br class=""><br class="">Joe<br class=""><br class="">Joe Kirby , Assistant Vice President, Business Systems<br class="">Division of Information Technology (DoIT) <br class="">Support Response - <a href="http://www.umbc.edu/doit" class="">http://www.umbc.edu/doit</a> <br class="">Administration 627<br class="">Office - 410-455-3020 <br class="">Email - <a href="mailto:kirby@umbc.edu" class="">kirby@umbc.edu</a><br class=""><br class=""></blockquote><br class="">Hi Joe,<br class=""><br class="">You might be able to set up an alternate frontend configured to use<br class="">local authentication. Then you could test with that by setting a local<br class="">password for the account. What version are you running and are you do<br class="">you have Set($UseSQLForACLChecks, 1) in your RT_SiteConfig.pm? Superuser<br class="">skips all of the access checks that regular accounts pass through.<br class=""><br class="">Regards,<br class="">Ken<br class=""></div></div></blockquote></div><br class=""></div></body></html>