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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Hello Everyone!<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>By following the instructions to install the “<span style='color:black;background:white'>ExtractCustomFieldValues</span>” <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>(<a href="https://metacpan.org/pod/RT::Extension::ExtractCustomFieldValues">https://metacpan.org/pod/RT::Extension::ExtractCustomFieldValues</a>) <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>And that:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'><a href="http://kb.mit.edu/confluence/display/istcontrib/Automatically+extract+ticket+custom+field+values++from+email">http://kb.mit.edu/confluence/display/istcontrib/Automatically+extract+ticket+custom+field+values++from+email</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>I’ve installed the package on RT 4.09 ; <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Created a custom field “Mobile Phone” ; <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Created a template “Extract Custom Field Values”, type “Simple” + content: Mobile Phone|Body|Mobile Phone->(.+)$|q on My Queue<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>At this point .....works fine!<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>When I tried to create the Scrip, I can’t see the Action “Extract Custom Field Valeus” <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;background:white'>Description: ExtractCF<span class=apple-converted-space> </span></span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'><br><span style='background:white'>Condition: On Create<span class=apple-converted-space> </span></span><br><span style='background:white'>Action: (Extract Custom Field Values<span class=apple-converted-space> ) ?????? I can’t see……:</span></span></span><span class=apple-converted-space><span style='font-size:10.0pt;font-family:Wingdings;color:black;background:white'>L</span></span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'><br><span style='background:white'>Template: Global template: CustomFieldExtract<span class=apple-converted-space> </span></span><br><span style='background:white'>Stage: TransactionCreate<span class=apple-converted-space> </span></span><br><br><span style='background:white'>Any ideas? <o:p></o:p></span></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;background:white'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;background:white'>On RT_Config.pm:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;background:white'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Set(@Plugins, qw(RT::Extension::SummaryByUser RT::Extension::CommandByMail RT::Extension::ExtractCustomFieldValues));<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Looking into /var/log/syslog, I have nothing!<br><br></span>Tks,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Marcelo Calado.<o:p></o:p></p></div></body></html>