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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Each user can configure their own Perl repository, so for system-wide module availability I always install (via CPAN) as root.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I suppose you could also do it as the same user that the webserver is running under, but I have not tested that.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> rt-users [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>David Ramage<br>
<b>Sent:</b> Friday, November 20, 2015 1:53 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] RT 4.4 RC1 Update<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">It might be helpful to try installing those modules from CPAN. You might get some more verbose output about why the install is failing.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> rt-users [<a href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>]
<b>On Behalf Of </b>Max McGrath<br>
<b>Sent:</b> Friday, November 20, 2015 10:34 AM<br>
<b>To:</b> Shawn Moore <<a href="mailto:shawn@bestpractical.com">shawn@bestpractical.com</a>><br>
<b>Cc:</b> <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> Re: [rt-users] RT 4.4 RC1 Update<o:p></o:p></span></p>
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<p class="MsoNormal">Weird...<o:p></o:p></p>
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<p class="MsoNormal">I try make testdeps as a different user and now I see the following. Not sure why the other user I tried as reported everything as OK:<o:p></o:p></p>
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<p class="MsoNormal"><span style="background:yellow">SOME DEPENDENCIES WERE MISSING.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="background:yellow">CORE missing dependencies:</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="background:yellow"> Scope::Upper ...MISSING</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="background:yellow"> Data::Page::Pageset ...MISSING</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="background:yellow"> JavaScript::Minifier::XS ...MISSING</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="background:yellow"> CSS::Minifier::XS ...MISSING</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="background:yellow"> HTML::FormatText::WithLinks::AndTables >= 0.06 ...MISSING</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="background:yellow"> Business::Hours ...MISSING</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">A make fixdeps has trouble fixing the issues. So...probably not your issue. Something on my end is funky...unless you're willing to help ;)<br clear="all">
<o:p></o:p></p>
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<p class="MsoNormal">--<br>
Max McGrath <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.linkedin.com_pub_max-2Dmcgrath_1b_3a6_a21&d=CwMGaQ&c=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8&r=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I&m=eK-9LZCtXyuileIzTpz5QUSKCOMf-VABHCRYVHF7R_s&s=W1l2qb8nR2j0JztovXdrbpSHbrpBuGWmubgsWYp1Tuc&e=" target="_blank"><span style="border:solid windowtext 1.0pt;padding:0in;text-decoration:none"><img border="0" width="100" height="100" id="_x0000_i1025" src="cid:image001.jpg@01D1239B.17DCE2B0" alt="Image removed by sender."></span></a><br>
Network Administrator<br>
Carthage College<br>
262-552-5512<br>
<a href="mailto:mmcgrath@carthage.edu" target="_blank">mmcgrath@carthage.edu</a><o:p></o:p></p>
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<p class="MsoNormal">On Fri, Nov 20, 2015 at 12:15 PM, Max McGrath <<a href="mailto:mmcgrath@carthage.edu" target="_blank">mmcgrath@carthage.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">I also just tried the following. Again, not an expert, just guessing:<o:p></o:p></p>
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<p class="MsoNormal"><span style="background:yellow"><a href="mailto:root@help:/tmp/rt-4.4.0rc1#">root@help:/tmp/rt-4.4.0rc1#</a> perl -MCPAN -e shell</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="background:yellow">Terminal does not support AddHistory.</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="background:yellow">cpan shell -- CPAN exploration and modules installation (v1.960001)</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="background:yellow">Enter 'h' for help.</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="background:yellow">cpan[1]> install Scope::Upper</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="background:yellow">Going to read '/home/administrator/.cpan/Metadata'</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="background:yellow"> Database was generated on Fri, 20 Nov 2015 11:17:02 GMT</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="background:yellow">Scope::Upper is up to date (0.28).</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<o:p></o:p></p>
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<p class="MsoNormal">--<br>
Max McGrath <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.linkedin.com_pub_max-2Dmcgrath_1b_3a6_a21&d=CwMGaQ&c=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8&r=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I&m=eK-9LZCtXyuileIzTpz5QUSKCOMf-VABHCRYVHF7R_s&s=W1l2qb8nR2j0JztovXdrbpSHbrpBuGWmubgsWYp1Tuc&e=" target="_blank"><span style="border:solid windowtext 1.0pt;padding:0in;text-decoration:none"><img border="0" width="100" height="100" id="_x0000_i1026" src="cid:image001.jpg@01D1239B.17DCE2B0" alt="Image removed by sender."></span></a><br>
Network Administrator<br>
Carthage College<br>
<a href="tel:262-552-5512" target="_blank">262-552-5512</a><br>
<a href="mailto:mmcgrath@carthage.edu" target="_blank">mmcgrath@carthage.edu</a><o:p></o:p></p>
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<p class="MsoNormal">On Fri, Nov 20, 2015 at 12:08 PM, Max McGrath <<a href="mailto:mmcgrath@carthage.edu" target="_blank">mmcgrath@carthage.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Thanks for the reply Shawn!<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">When I do make fixdeps I get 'All dependencies have been found'.<o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#888888"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888">Max<o:p></o:p></span></p>
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<o:p></o:p></p>
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<p class="MsoNormal">--<br>
Max McGrath <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.linkedin.com_pub_max-2Dmcgrath_1b_3a6_a21&d=CwMGaQ&c=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8&r=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I&m=eK-9LZCtXyuileIzTpz5QUSKCOMf-VABHCRYVHF7R_s&s=W1l2qb8nR2j0JztovXdrbpSHbrpBuGWmubgsWYp1Tuc&e=" target="_blank"><span style="border:solid windowtext 1.0pt;padding:0in;text-decoration:none"><img border="0" width="100" height="100" id="_x0000_i1027" src="cid:image001.jpg@01D1239B.17DCE2B0" alt="Image removed by sender."></span></a><br>
Network Administrator<br>
Carthage College<br>
<a href="tel:262-552-5512" target="_blank">262-552-5512</a><br>
<a href="mailto:mmcgrath@carthage.edu" target="_blank">mmcgrath@carthage.edu</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Fri, Nov 20, 2015 at 12:02 PM, Shawn Moore <<a href="mailto:shawn@bestpractical.com" target="_blank">shawn@bestpractical.com</a>> wrote:<o:p></o:p></p>
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On 2015<span style="font-family:"Calibri",sans-serif">年</span>11<span style="font-family:"Calibri",sans-serif">月</span>20<span style="font-family:"Calibri",sans-serif">日</span> at 12:56:15, Max McGrath (<a href="mailto:mmcgrath@carthage.edu" target="_blank">mmcgrath@carthage.edu</a>)
wrote:<br>
> Hello -<br>
<br>
Hi Max,<br>
<br>
> Just tried upgrading from RT 4.2.12 to RT 4.4 RC1 in my test environment to<br>
> give you some feedback. Hopefully this is the proper place to post this:<br>
<br>
Thank you for testing the RC! This is a perfectly fine place to discuss it. :-)<br>
<br>
> […] Now I am getting this: […]<br>
> Can't locate Scope/Upper.pm in @INC (@INC contains:<br>
> […]<br>
<br>
This is the root of the problem. You’re missing one of the new dependencies in RT, the Perl module Scope::Upper. It looks like RT is declaring that dependency correctly, so this might have just been a fluke. If you run “make fixdeps” again it should install
that module for you.<br>
<br>
> I don't claim to be a Perl or Apache expert, so if I'm missing something<br>
> simple -- some help would be appreciated!<br>
><br>
> Thanks!<br>
><br>
> Max<br>
<br>
Thank you :)<br>
<span style="color:#888888">Shawn</span><o:p></o:p></p>
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