<div dir="ltr">I have the exact same problem with centos 7<div><br></div><div><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Nov 23, 2015 at 11:02 AM, dwdixon <span dir="ltr"><<a href="mailto:dwdixon@umich.edu" target="_blank">dwdixon@umich.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">I've installed RT/RT-IR and been using it to test by executing rt-server in<br>
stand alone "mode", however I need to get RT/RT-IR working with httpd/apache<br>
and after looking through all the documentation and being overwhelmed by far<br>
too many options it seems that the best fit for me is to use mod-fcgid. I'm<br>
running CentOS on httpd/apache 2.4.6 and RT 4.2.12 currently......I've<br>
followed the the documentation here:<br>
<br>
<a href="https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_fcgid" rel="noreferrer" target="_blank">https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_fcgid</a><br>
<br>
I've added the FcgidMaxRequestLen & FcgidBusyTimeout settings *see configs<br>
below*....but when I start httpd and attempt to browse to RT in my web<br>
browser I get Internal Server Error 500 and this in the apache/httpd<br>
logs...I'm stuck at this point...I'm not an Apache/httpd configuration<br>
expert especially when modules are involved so I would GREATLY appreciate<br>
any and all help:<br>
<br>
****************************************************************************<br>
Can't locate UNIVERSAL/<a href="http://require.pm" rel="noreferrer" target="_blank">require.pm</a> in @INC (@INC contains:<br>
/opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /usr/local/lib64/perl5<br>
/usr/local/share/perl5 /usr/lib64/perl5/vendor_perl<br>
/usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at<br>
/opt/rt4/sbin/../lib/RT.pm line 60.<br>
BEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT.pm line 60.<br>
Compilation failed in require at /opt/rt4/sbin/rt-server.fcgi line 86.<br>
****************************************************************************<br>
<br>
**********************************************************************************<br>
# Contents of: /etc/httpd/conf.d/rt.conf<br>
<br>
<VirtualHost <a href="http://rt-ir-dev.xx.xx.xx.edu" rel="noreferrer" target="_blank">rt-ir-dev.xx.xx.xx.edu</a>><br>
### Optional apache logs for RT<br>
# Ensure that your log rotation scripts know about these files<br>
# ErrorLog /opt/rt4/var/log/apache_access<br>
# TransferLog /opt/rt4/var/log/apache_access<br>
# LogLevel info<br>
<br>
AddDefaultCharset UTF-8<br>
<br>
ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/<br>
<br>
DocumentRoot "/opt/rt4/share/html"<br>
<Location /><br>
<br>
Require all granted<br>
<br>
Options +ExecCGI<br>
AddHandler fcgid-script fcgi<br>
</Location><br>
</VirtualHost><br>
*******************************************************************************<br>
# Contents of /etc/httpd/conf.d/fcgid.conf<br>
<br>
# This is the Apache server configuration file for providing FastCGI<br>
support<br>
# through mod_fcgid<br>
#<br>
# Documentation is available at<br>
# <a href="http://httpd.apache.org/mod_fcgid/mod/mod_fcgid.html" rel="noreferrer" target="_blank">http://httpd.apache.org/mod_fcgid/mod/mod_fcgid.html</a><br>
<br>
# Use FastCGI to process .fcg .fcgi & .fpl scripts<br>
AddHandler fcgid-script fcg fcgi fpl<br>
<br>
# Sane place to put sockets and shared memory file<br>
FcgidIPCDir /run/mod_fcgid<br>
FcgidProcessTableFile /run/mod_fcgid/fcgid_shm<br>
<br>
# Increase maximum request size per RT/RT-IR docs:<br>
# <a href="https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_fcgid" rel="noreferrer" target="_blank">https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_fcgid</a><br>
# *- added by me*<br>
<br>
FcgidMaxRequestLen 1073741824<br>
<br>
# Increase script execution timeout duration *- added by me*<br>
FcgidBusyTimeout 600<br>
***************************************************************************<br>
<br>
Thank you!<br>
<br>
-Drew<br>
<br>
<br>
<br>
<br>
<br>
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</blockquote></div><br></div>