<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">I have a need to create a child ticket and pass on the values for a shared custom field.<div class=""><br class=""></div><div class="">This works fine when passing a field which is limited to 1 value however I now have a multi-value custom field and I cannot find any examples of how to pass the secondary values if they exist.</div><div class=""><br class=""></div><div class="">Here is my current template that brings the first value</div><div class=""><br class=""></div><div class="">Any help is appreciated</div><div class=""><br class=""></div><div class="">Thanks</div><div class=""><br class=""></div><div class="">Joe</div><div class=""><br class=""></div><div class=""><div class="">===Create-Ticket: DoIT-ITNM-OutReach</div><div class="">Subject: OutReach from: {$Tickets{'TOP'}->Subject}</div><div class="">Referred-To-By: {$Tickets{'TOP'}->Id}</div><div class="">Queue: 2234</div><div class="">InitialPriority: 99</div><div class="">FinalPriority: 99</div><div class="">Status: resolved</div><div class="">Requestor: {$Tickets{'TOP'}->RequestorAddresses}</div><div class="">AdminCc: {$Tickets{'TOP'}->Owner}</div><div class="">ITNM-Contact-Type: {$Tickets{'TOP'}->FirstCustomFieldValue('ITNM-Contact-Type')}</div><div class="">ITNM-Topic: {$Tickets{'TOP'}->FirstCustomFieldValue('ITNM-Topic')}</div><div class="">Content: The Online Learning team has performed an outreach and would like to track this for planning purposes. Please refer to the linked ticket for specific details.</div><div class="">ENDOFCONTENT</div><div class=""><br class=""></div><div class=""><br class=""></div><div apple-content-edited="true" class="">
<span class="Apple-style-span" style="border-collapse: separate; line-height: normal; border-spacing: 0px;"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; " class=""><div class=""><div class="">Joe Kirby , Assistant Vice President, Business Systems</div><div class="">Division of Information Technology (DoIT) </div><div class="">Support Response - <a href="http://www.umbc.edu/doit" class="">http://www.umbc.edu/doit</a> </div><div class="">Administration 627</div><div class="">Office - 410-455-3020 </div><div class="">Email - <a href="mailto:kirby@umbc.edu" class="">kirby@umbc.edu</a></div></div></div></span></span>
</div>
<br class=""></div></body></html>