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<p>Kobus,</p>
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<p>Turns out adding an entry to the aliases file was the trick. Much appreciated.</p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Kobus Bensch <kobus.bensch@trustpayglobal.com><br>
<b>Sent:</b> Monday, November 30, 2015 2:04 PM<br>
<b>To:</b> Martin Criminale; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] how to change a queue name</font>
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<div>You see, I have always had to make sure that there is an alias for the queue in the aliases file. As far as I know it is not automatic. Unless I just dont understand how your system is put together.<br>
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<div class="moz-cite-prefix">On 30/11/2015 21:55, Martin Criminale wrote:<br>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Thanks Kobus.</span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">With our installation if the email address prefix matches the queue name there hasn't been any need to edit the aliases file.</span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">For example, if I forward
<a href="mailto:something@ourdomain.com" style="color: blue; text-decoration: underline;">
something@ourdomain.com</a> to our RT server and in there have a queue named "something" it just works.</span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">We have only needed to edit the aliases file if we wanted email with some other prefix to land in an existing queue.</span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Does 'fixing' the name in the web interface of RT not fix something behind the scenes? This is what I am suspecting but I'm not sure how to check. If that is the case I guess
we would need to edit the aliases file.</span></p>
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<b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:windowtext">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:windowtext"> rt-users [<a href="mailto:rt-users-bounces@lists.bestpractical.com" style="color: blue; text-decoration: underline;">mailto:rt-users-bounces@lists.bestpractical.com</a>]
<b>On Behalf Of </b>Kobus Bensch<br>
<b>Sent:</b> Monday, November 30, 2015 1:34 PM<br>
<b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com" style="color: blue; text-decoration: underline;">
rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> Re: [rt-users] how to change a queue name</span></p>
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<p style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;">
have you changed the aliases file?</p>
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On 30/11/2015 21:13, Martin Criminale wrote:</p>
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<pre style="margin: 0in 0in 0.0001pt; font-size: 10pt; font-family: 'Courier New'; color: black;">I inherited a RT installation (version 3.6.5) and in the process of setting up a new queue I initially mistyped the queue name and saved it. I have now fixed the queue name so it matches the email address of messages intended for this queue but no email is arriving in the queue.</pre>
<pre style="margin: 0in 0in 0.0001pt; font-size: 10pt; font-family: 'Courier New'; color: black;"> </pre>
<pre style="margin: 0in 0in 0.0001pt; font-size: 10pt; font-family: 'Courier New'; color: black;">All the other settings for this new queue are identical to queues that work.</pre>
<pre style="margin: 0in 0in 0.0001pt; font-size: 10pt; font-family: 'Courier New'; color: black;"> </pre>
<pre style="margin: 0in 0in 0.0001pt; font-size: 10pt; font-family: 'Courier New'; color: black;">Can anyone let me know what to look for or how to troubleshoot this?</pre>
<pre style="margin: 0in 0in 0.0001pt; font-size: 10pt; font-family: 'Courier New'; color: black;"> </pre>
<pre style="margin: 0in 0in 0.0001pt; font-size: 10pt; font-family: 'Courier New'; color: black;">Thanks,</pre>
<pre style="margin: 0in 0in 0.0001pt; font-size: 10pt; font-family: 'Courier New'; color: black;"> </pre>
<pre style="margin: 0in 0in 0.0001pt; font-size: 10pt; font-family: 'Courier New'; color: black;">Martin Criminale</pre>
<pre style="margin: 0in 0in 0.0001pt; font-size: 10pt; font-family: 'Courier New'; color: black;">University of Washington Information School IT</pre>
<pre style="margin: 0in 0in 0.0001pt; font-size: 10pt; font-family: 'Courier New'; color: black;"> </pre>
<pre style="margin: 0in 0in 0.0001pt; font-size: 10pt; font-family: 'Courier New'; color: black;"> </pre>
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<p style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;">
-- <br>
Kobus Bensch<br>
Senior Systems Administrator<br>
Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD<br>
DDI: 0207 871 3958<br>
Tel: 0207 871 3890<br>
Email: <a href="mailto:kobus.bensch@trustpayglobal.com" target="_blank" style="color: blue; text-decoration: underline;">kobus.bensch@trustpayglobal.com</a><br>
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<p style="margin-bottom:12.0pt"><span style="font-size:8.5pt; font-family:"Verdana",sans-serif; color:#222222">The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is
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<div class="moz-signature">-- <br>
Kobus Bensch<br>
Senior Systems Administrator<br>
Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD<br>
DDI: 0207 871 3958<br>
Tel: 0207 871 3890<br>
Email: <a href="mailto:kobus.bensch@trustpayglobal.com" target="_blank" style="color: blue; text-decoration: underline;">kobus.bensch@trustpayglobal.com</a><br>
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<font color="#222222" face="Verdana, sans-serif"><span style="font-size:11px">Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England
and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom.</span></font></p>
<p style="margin-right:0cm; margin-bottom:12pt; margin-left:0cm; border-collapse:collapse">
<font color="#222222" face="Verdana, sans-serif"><span style="font-size:11px">For further details please visit our website at
<a href="http://www.trustpayglobal.com" target="_blank" style="color: blue; text-decoration: underline;">
www.trustpayglobal.com</a>.</span></font></p>
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<font color="#222222" face="Verdana, sans-serif"><span style="font-size:11px">The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to
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