<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Our queues are setup to not contact the requestor on a comment via email OR to even let the requestor see the comment.<div class=""><br class=""></div><div class="">One of my power users put a comment on the ticket but included as a one-time cc someone who does not go into RT very often.</div><div class=""><br class=""></div><div class="">That user actually replied back to the email which then contacted the requestor with both his response and the original comment.</div><div class=""><br class=""></div><div class="">Is there a way to recognize an email coming back to RT as a response to a comment and suppressing any email notification etc. to the requestor?</div><div class=""><br class=""></div><div class="">Thanks</div><div class=""><br class=""></div><div class="">Joe</div><div class=""><br class=""><div apple-content-edited="true" class="">
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; " class=""><div class=""><div class="">Joe Kirby , Assistant Vice President, Business Systems</div><div class="">Division of Information Technology (DoIT) </div><div class="">Support Response - <a href="http://www.umbc.edu/doit" class="">http://www.umbc.edu/doit</a> </div><div class="">Administration 627</div><div class="">Office - 410-455-3020 </div><div class="">Email - <a href="mailto:kirby@umbc.edu" class="">kirby@umbc.edu</a></div></div></div></span></span>
</div>
<br class=""></div></body></html>