<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Hello Everyone!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I installed and set up RT-Extension-ActivityReports (Centos 6.7). I can see Activity Summary Report Type on MyDashBoard.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>But…..When I click on “Report” using this settings:<o:p></o:p></p><p class=MsoNormal>Query: “” (blank)<o:p></o:p></p><p class=MsoNormal>Report type: Activity Summary<o:p></o:p></p><p class=MsoNormal>Start date: 2015-11-01<o:p></o:p></p><p class=MsoNormal>End date: 2015-11-30<o:p></o:p></p><p class=MsoNormal>Limit to user: myuser <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I see the bar graph, but this happens:<o:p></o:p></p><p class=MsoNormal>Dec 9 15:21:22 751081-tbsfryou RT: [12525] Use of uninitialized value $_ in pattern match (m//) at /opt/rt4/local/plugins/RT-Extension-ActivityReports/html/Reports/Activity/Elements/ActivitySummary line 38.<o:p></o:p></p><p class=MsoNormal>Dec 9 15:21:22 751081-tbsfryou RT: [12525] Use of uninitialized value $printable_args{"Query"} in concatenation (.) or string at /opt/rt4/local/plugins/RT-Extension-ActivityReports/html/Reports/Activity/Elements/ScreenFooter line 7.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>When I change my Report Type for “Resolution Comments” or “Resolution Statistics”, the RT show me this error on Web Browser “<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white'>An internal RT error has occurred. Your administrator can find more details in RT's log files.</span>”<o:p></o:p></p><p class=MsoNormal>And into my logs:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Dec 9 15:28:27 751081-tbsfryou RT: [12525] Error during compilation of /opt/rt4/local/plugins/RT-Extension-ActivityReports/html/Reports/Activity/Elements/ResolutionStatistics:#012Can't locate Time/Duration.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Extension-ActivityReports/lib /opt/rt4/local/plugins/RT-Extension-CommandByMail/lib /opt/rt4/local/plugins/RTx-Calendar/lib /opt/rt4/sbin/../lib /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at /opt/rt4/local/plugins/RT-Extension-ActivityReports/html/Reports/Activity/Elements/ResolutionStatistics line 76.#012#012Stack:#012 [/opt/rt4/local/plugins/RT-Extension-ActivityReports/html/Reports/Activity/Elements/ResolutionStatistics:76]#012 [Time/Duration.pm:76]#012 [/usr/local/share/perl5/HTML/Mason/Interp.pm:817]#012 [/usr/local/share/perl5/HTML/Mason/Interp.pm:445]#012 [/usr/local/share/perl5/HTML/Mason/Request.pm:1127]#012 [/usr/local/share/perl5/HTML/Mason/Request.pm:1060]#012 [/usr/local/share/perl5/HTML/Mason/Request.pm:1239]#012 [/opt/rt4/local/plugins/RT-Extension-ActivityReports/html/Search/Elements/ActivityReport:8]#012 [/opt/rt4/local/plugins/RT-Extension-ActivityReports/html/Reports/Activity/index.html:8]#012 [/opt/rt4/local/plugins/RT-Extension-ActivityReports/html/Reports/Activity/Elements/Wrapper:10]#012 [/opt/rt4/local/plugins/RT-Extension-ActivityReports/html/Reports/Activity/index.html:11]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]#012 [/opt/rt4/share/html/autohandler:53]#012BEGIN failed--compilation aborted at /opt/rt4/local/plugins/RT-Extension-ActivityReports/html/Reports/Activity/Elements/ResolutionStatistics line 76.#012#012Stack:#012 [/opt/rt4/local/plugins/RT-Extension-ActivityReports/html/Reports/Activity/Elements/ResolutionStatistics:76]#012<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks in advance for any suggestions!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Marcelo Calado/<o:p></o:p></p></div></body></html>