<div dir="ltr">Oh, so..<div><br></div><div> You do need to setup a mailbox for rt-comment and rt-correspondance as they are, in fact, email accounts needing a mailbox for fetchmail to poll.</div><div><br></div><div> Just to be clear.</div><div><br></div><div> Worth noting -- although I do specify the Queue as 'IT General' -- RT overrides this and adds the Reply or Correspondance to the correct ticket, no matter the queue. I could probably clean this up as it is leftover from my initial build and testing, but it works fine so I have left it.</div><div><br></div><div><br></div><div> Fetchmailrc on my end accounts:<br></div><div><div><br></div><div>root@jamie:~# cat /etc/fetchmailrc</div><div>set daemon 60</div><div>set invisible</div><div>set no bouncemail</div><div>set syslog</div><div>set logfile /var/log/fetchmail.log</div><div><br></div><div>poll <a href="http://oa-internal.domain.com">oa-internal.domain.com</a> protocol imap username "rt-correspondance" password "password" mda "/opt/rt4/bin/rt-mailgate --no-verify-ssl --queue 'IT General' --action correspond --url <a href="http://jamie.domain.com/">http://jamie.domain.com/</a>" no keep</div><div><br></div><div>poll <a href="http://oa-internal.domain.com">oa-internal.domain.com</a> protocol imap username "rt-comment" password "password" mda "/opt/rt4/bin/rt-mailgate --no-verify-ssl --queue 'IT General' --action correspond --url <a href="http://jamie.domain.com/">http://jamie.domain.com/</a>" no keep</div><div><br></div><div>#other mailboxes below here, specifically for enabling email to support (and other departments) to open tickets.</div><div><br></div><div><br></div><div><br></div><div><br></div></div><div><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Dec 29, 2015 at 1:30 PM, Trev <span dir="ltr"><<a href="mailto:trevor@onepost.net" target="_blank">trevor@onepost.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Yes,<div><br></div><div> RT parses the ticket id in the subject line to then apply the comments or correspondence based on the correct ticket id number (located in the subject line).</div><div><br></div><div> I am using fetchmail as well... without problems at this point... running on debian.</div><div><br></div><div> As I add queues, I am sure to keep the default Reply Address and Comment Address address fields blank and RT will use the defaults.</div><div><br></div><div> Currently have about 40 queues, some are using email accounts to create tickets with, some are not, but every queue uses the default Reply Address and Comment Address.</div><div><br></div><div> Rt 4.10.12 on Debian.</div><div><br></div><div> I hope this helps.</div><span class="HOEnZb"><font color="#888888"><div><br></div><div>Trev<br></div></font></span></div><div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Dec 29, 2015 at 3:03 AM, Asanka Gunasekera <span dir="ltr"><<a href="mailto:asanka_gunasekera@yahoo.co.uk" target="_blank">asanka_gunasekera@yahoo.co.uk</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hi Trevor, thank you for the reply, that is great! but as per<br>
<br>
<a href="http://kb.mit.edu/confluence/pages/viewpage.action?pageId=151106427" rel="noreferrer" target="_blank">http://kb.mit.edu/confluence/pages/viewpage.action?pageId=151106427</a><br>
<br>
RT users the mail address in a particular way to sort the correspondence and comments, does this works in your case?<br>
<br>
I am using fetchmail to retrieve mail, do I need to change the mail client? Can you direct me to an document to get this going?<br>
<br>
I am sorry if this sounds out of the way, what are the precautions that I need to change the current set-up?<br>
<br>
Thanks and Best Regards<br>
<div><br>
--------------------------------------------<br>
On Mon, 28/12/15, Trev <<a href="mailto:trevor@onepost.net" target="_blank">trevor@onepost.net</a>> wrote:<br>
<br>
Subject: Re: [rt-users] Using 2 mail address for all ques<br>
To: "Asanka Gunasekera" <<a href="mailto:asanka_gunasekera@yahoo.co.uk" target="_blank">asanka_gunasekera@yahoo.co.uk</a>><br>
Cc: "RT-List" <<a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a>><br>
Date: Monday, 28 December, 2015, 19:31<br>
</div><div><div><br>
You can<br>
use a shared rt-correspondance@ and rt-comment@ address. RT<br>
will use the ticket # when reading to modify the ticket<br>
accordingly.<br>
I have about 30<br>
or so queues, and I use common rt-correspondance@ and<br>
rt-comments@ as you are asking about, without<br>
issue.<br>
Trev<br>
On Mon, Dec 28, 2015 at<br>
6:42 AM, Asanka Gunasekera <<a href="mailto:asanka_gunasekera@yahoo.co.uk" target="_blank">asanka_gunasekera@yahoo.co.uk</a>><br>
wrote:<br>
Hi just<br>
wondering whether it is possible to use just 2 email<br>
addresses for all the queues. Once for correspondence and<br>
another for comment. In my RT implementation I have about 25<br>
queus and each queue needs minimum of 1 dedicated mail<br>
account. If above is possible please let me know guide hot<br>
to achieve this!<br>
<br>
<br>
<br>
Thanks and Regards<br>
<br>
<br>
</div></div></blockquote></div><br></div>
</div></div></blockquote></div><br></div>