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<p class="MsoNormal">I note a few mods relating to Business Hours and SLA / Due Dates, however, is there any way to customise the autoreply on new ticket creation depending on being inside or outside of business hours? Such that the autoreply could contain
additional details e.g. “The office is closed, but your issue will be picked up at 9am tomorrow..”<o:p></o:p></p>
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<p class="MsoNormal">Regards,<o:p></o:p></p>
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<p class="MsoNormal">A<o:p></o:p></p>
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<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-GB">ALUN JAMES</span><span style="mso-fareast-language:EN-GB"><br>
Senior Systems Engineer<br>
Tibus<br>
<br>
T: +44 (0)28 9033 1122<br>
E: ajames@tibus.com<br>
W: </span><span style="mso-fareast-language:EN-GB"><a href="http://www.tibus.com/"><span style="color:blue">www.tibus.com</span></a><span style="color:black"><br>
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