<div dir="ltr"><div>I fixed this by fixing the following. I hope this helps someone.</div><div><br></div>#1 mod_fcgid was compiled but not loaded in Apache<div>#2 suexec reported wrong permissions for rt-server.fcgi</div><div>#3 RT reported wrong permissions for RT_Config.pm</div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Jan 7, 2016 at 5:49 PM, Abilash Praveen [Consign IT Private Limited] <span dir="ltr"><<a href="mailto:abilash@consignit.in" target="_blank">abilash@consignit.in</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div>Hello,</div><div><br>This is a new installation of RT 4.2.12. I'm using mod_fcgid and followed instructions from <a href="https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_fcgid" target="_blank">https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_fcgid</a> </div><div><br></div><div>RT permissions are:<br></div><div><div>drwxr-xr-x. 10 root root 4.0K Jan 7 13:39 ./</div><div>drwxr-xr-x. 14 root root 4.0K Jan 7 13:39 ../</div><div>drwxr-xr-x. 2 root root 4.0K Jan 7 13:39 bin/</div><div>drwxr-xr-x. 7 root root 4.0K Jan 7 13:39 docs/</div><div>drwxr-xr-x. 3 root nobody 4.0K Jan 7 17:35 etc/</div><div>drwxr-xr-x. 3 root bin 4.0K Jan 7 13:39 lib/</div><div>drwxr-xr-x. 9 root root 4.0K Jan 7 14:03 local/</div><div>drwxr-xr-x. 2 root root 4.0K Jan 7 13:39 sbin/</div><div>drwxr-xr-x. 6 root root 4.0K Jan 7 13:39 share/</div><div>drwxr-xr-x. 5 nobody nobody 4.0K Jan 7 13:39 var/</div></div><div><br></div><div>My virtualhost config has the following:</div><div><div> ### Optional apache logs for RT</div><div> # Ensure that your log rotation scripts know about these files</div><div> ErrorLog /opt/rt4/var/log/apache2.error</div><div> # TransferLog /opt/rt4/var/log/apache2.access</div><div> LogLevel debug</div><div><br></div><div> AddDefaultCharset UTF-8</div><div><br></div><div> ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/</div><div><br></div><div> DocumentRoot "/opt/rt4/share/html"</div><div> <Location /></div><div> #<IfVersion >= 2.4> # For Apache 2.4</div><div> Require all granted</div><div> #</IfVersion></div><div> #<IfVersion < 2.4> # For Apache 2.2</div><div> # Order allow,deny</div><div> # Allow from all</div><div> #</IfVersion></div><div><br></div><div> Options +ExecCGI</div><div> AddHandler fcgid-script fcgi</div><div> </Location></div></div><div><br></div><div>Apache's error log has no information. Access log just shows a 404. </div><div><br></div><div>RT's log shows the following:</div><div>(var/log/apache2.error)<br></div><div>(Server version: Apache/2.4.18 (Unix))<br></div><div><br></div><div><div>[Thu Jan 07 17:46:01.470791 2016] [ssl:info] [pid 20705] [client <a href="http://117.218.246.102:29813" target="_blank">117.218.246.102:29813</a>] AH01964: Connection to child 13 established (server <a href="http://rt.consignweb.com:443" target="_blank">rt.consignweb.com:443</a>)</div><div>[Thu Jan 07 17:46:01.471199 2016] [ssl:debug] [pid 20705] ssl_engine_kernel.c(2096): [client <a href="http://117.218.246.102:29813" target="_blank">117.218.246.102:29813</a>] AH02043: SSL virtual host for servername <a href="http://rt.consignweb.com" target="_blank">rt.consignweb.com</a> found</div><div>[Thu Jan 07 17:46:01.471234 2016] [ssl:debug] [pid 20705] ssl_util_stapling.c(754): AH01951: stapling_cb: OCSP Stapling callback called</div><div>[Thu Jan 07 17:46:01.471282 2016] [ssl:debug] [pid 20705] ssl_util_stapling.c(762): AH01952: stapling_cb: retrieved cached certificate data</div><div>[Thu Jan 07 17:46:01.471303 2016] [socache_shmcb:debug] [pid 20705] mod_socache_shmcb.c(528): AH00835: socache_shmcb_retrieve (0xa6 -> subcache 6)</div><div>[Thu Jan 07 17:46:01.471313 2016] [socache_shmcb:debug] [pid 20705] mod_socache_shmcb.c(880): AH00849: match at idx=0, data=0</div><div>[Thu Jan 07 17:46:01.471318 2016] [socache_shmcb:debug] [pid 20705] mod_socache_shmcb.c(538): AH00836: leaving socache_shmcb_retrieve successfully</div><div>[Thu Jan 07 17:46:01.471333 2016] [ssl:debug] [pid 20705] ssl_util_stapling.c(314): AH01933: stapling_get_cached_response: cache hit</div><div>[Thu Jan 07 17:46:01.471338 2016] [ssl:debug] [pid 20705] ssl_util_stapling.c(697): AH01953: stapling_cb: retrieved cached response</div><div>[Thu Jan 07 17:46:01.471389 2016] [ssl:debug] [pid 20705] ssl_util_stapling.c(813): AH01956: stapling_cb: setting response</div><div>[Thu Jan 07 17:46:01.477482 2016] [ssl:info] [pid 20704] [client <a href="http://117.218.246.102:29814" target="_blank">117.218.246.102:29814</a>] AH01964: Connection to child 14 established (server <a href="http://rt.consignweb.com:443" target="_blank">rt.consignweb.com:443</a>)</div><div>[Thu Jan 07 17:46:01.477594 2016] [ssl:debug] [pid 20704] ssl_engine_kernel.c(2096): [client <a href="http://117.218.246.102:29814" target="_blank">117.218.246.102:29814</a>] AH02043: SSL virtual host for servername <a href="http://rt.consignweb.com" target="_blank">rt.consignweb.com</a> found</div><div>[Thu Jan 07 17:46:01.477611 2016] [ssl:debug] [pid 20704] ssl_util_stapling.c(754): AH01951: stapling_cb: OCSP Stapling callback called</div><div>[Thu Jan 07 17:46:01.477628 2016] [ssl:debug] [pid 20704] ssl_util_stapling.c(762): AH01952: stapling_cb: retrieved cached certificate data</div><div>[Thu Jan 07 17:46:01.477641 2016] [socache_shmcb:debug] [pid 20704] mod_socache_shmcb.c(528): AH00835: socache_shmcb_retrieve (0xa6 -> subcache 6)</div><div>[Thu Jan 07 17:46:01.477649 2016] [socache_shmcb:debug] [pid 20704] mod_socache_shmcb.c(880): AH00849: match at idx=0, data=0</div><div>[Thu Jan 07 17:46:01.477653 2016] [socache_shmcb:debug] [pid 20704] mod_socache_shmcb.c(538): AH00836: leaving socache_shmcb_retrieve successfully</div><div>[Thu Jan 07 17:46:01.477664 2016] [ssl:debug] [pid 20704] ssl_util_stapling.c(314): AH01933: stapling_get_cached_response: cache hit</div><div>[Thu Jan 07 17:46:01.477669 2016] [ssl:debug] [pid 20704] ssl_util_stapling.c(697): AH01953: stapling_cb: retrieved cached response</div><div>[Thu Jan 07 17:46:01.477700 2016] [ssl:debug] [pid 20704] ssl_util_stapling.c(813): AH01956: stapling_cb: setting response</div><div>[Thu Jan 07 17:46:01.544941 2016] [ssl:debug] [pid 20705] ssl_engine_kernel.c(2023): [client <a href="http://117.218.246.102:29813" target="_blank">117.218.246.102:29813</a>] AH02041: Protocol: TLSv1.2, Cipher: ECDHE-RSA-AES128-GCM-SHA256 (128/128 bits)</div><div>[Thu Jan 07 17:46:01.551837 2016] [ssl:debug] [pid 20704] ssl_engine_kernel.c(2023): [client <a href="http://117.218.246.102:29814" target="_blank">117.218.246.102:29814</a>] AH02041: Protocol: TLSv1.2, Cipher: ECDHE-RSA-AES128-GCM-SHA256 (128/128 bits)</div><div>[Thu Jan 07 17:46:01.660744 2016] [ssl:debug] [pid 20705] ssl_engine_kernel.c(354): [client <a href="http://117.218.246.102:29813" target="_blank">117.218.246.102:29813</a>] AH02034: Initial (No.1) HTTPS request received for child 13 (server <a href="http://rt.consignweb.com:443" target="_blank">rt.consignweb.com:443</a>)</div><div>[Thu Jan 07 17:46:01.661552 2016] [authz_core:debug] [pid 20705] mod_authz_core.c(809): [client <a href="http://117.218.246.102:29813" target="_blank">117.218.246.102:29813</a>] AH01626: authorization result of Require all granted: granted</div><div>[Thu Jan 07 17:46:01.661566 2016] [authz_core:debug] [pid 20705] mod_authz_core.c(809): [client <a href="http://117.218.246.102:29813" target="_blank">117.218.246.102:29813</a>] AH01626: authorization result of <RequireAny>: granted</div><div>[Thu Jan 07 17:46:01.661938 2016] [core:info] [pid 20705] [client <a href="http://117.218.246.102:29813" target="_blank">117.218.246.102:29813</a>] AH00130: File does not exist: /opt/rt4/sbin/rt-server.fcgi/</div><div>[Thu Jan 07 17:46:01.662020 2016] [core:info] [pid 20705] [client <a href="http://117.218.246.102:29813" target="_blank">117.218.246.102:29813</a>] AH00130: File does not exist: /opt/rt4/sbin/rt-server.fcgi/404.shtml</div><div>[Thu Jan 07 17:46:06.667355 2016] [ssl:info] [pid 20705] (70007)The timeout specified has expired: [client <a href="http://117.218.246.102:29813" target="_blank">117.218.246.102:29813</a>] AH01991: SSL input filter read failed.</div><div>[Thu Jan 07 17:46:06.667484 2016] [ssl:debug] [pid 20705] ssl_engine_io.c(1016): [client <a href="http://117.218.246.102:29813" target="_blank">117.218.246.102:29813</a>] AH02001: Connection closed to child 13 with standard shutdown (server <a href="http://rt.consignweb.com:443" target="_blank">rt.consignweb.com:443</a>)</div></div><div><br></div><div>The file exists at /opt/rt4/sbin/rt-server.fcgi obviously. I can't seem to figure out where the problem is. Please help.</div></div></blockquote></div>
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