<div dir="ltr">I was actually ready to move forward with the multi-word statuses until I got to the transitions area of the Lifecycle. Would I just wrap a multi-word status is single quotes in the transitions area?<div><br></div><div><pre style="font-size:14.2272px;padding-left:1em;line-height:1.2em;color:rgb(0,0,0)"><code style="display:inline;font-size:inherit;padding:0px;background-color:rgb(255,255,0)"> Set( %Lifecycles, orders => {
# ...,
transitions => {
'' => [qw(pending processing declined)],
pending => [qw(processing declined deleted)],
processing => [qw(pending declined delivery delivered deleted)],
delivery => [qw(pending delivered returned deleted)],
delivered => [qw(pending returned deleted)],
returned => [qw(pending delivery deleted)],
deleted => [qw(pending processing delivered delivery returned)],
},
# ...,
});</code></pre><pre style="font-size:14.2272px;padding-left:1em;line-height:1.2em;color:rgb(0,0,0)"><code style="display:inline;font-size:inherit;padding:0px"><br></code></pre><pre style="font-size:14.2272px;padding-left:1em;line-height:1.2em;color:rgb(0,0,0)"><code style="display:inline;font-size:inherit;padding:0px"><br></code></pre></div></div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div>--<br>Max McGrath <a href="https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21" target="_blank"><img src="https://static.licdn.com/scds/common/u/img/webpromo/btn_profile_greytxt_80x15.png"></a><br>Network Administrator<br>Carthage College<br>262-552-5512<br><a href="mailto:mmcgrath@carthage.edu" target="_blank">mmcgrath@carthage.edu</a></div></div></div></div></div></div>
<br><div class="gmail_quote">On Mon, Jan 11, 2016 at 11:42 AM, Matt Zagrabelny <span dir="ltr"><<a href="mailto:mzagrabe@d.umn.edu" target="_blank">mzagrabe@d.umn.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><br><div class="gmail_extra"><br><div class="gmail_quote"><span class="">On Mon, Jan 11, 2016 at 11:22 AM, Max McGrath <span dir="ltr"><<a href="mailto:mmcgrath@carthage.edu" target="_blank">mmcgrath@carthage.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Hello -<div><br></div><div>I've been tasked with modifying the statuses we use in RT (we are running RT 4.2.12).</div><div><br></div><div>I found the lifecycles document, but have a question regarding statuses. I'm being asked to make statuses such as "Pending User", "Pending Vendor", "Under Consideration", etc...</div><div><br></div><div>Is it wise to have a multi-word status. In all the documents it appears that every status is a single word (i.e., pending, considering, processing). Would it be wise to stick with a single word for my statuses?</div></div></blockquote><div><br></div></span><div>Use either single word or multi-word.</div><div><br></div><div>Benefits of single word:</div><div><br></div><div>1. Quick search is slick.</div><div>Find all of my tickets with status 'vendor' or 'new'</div><div><br></div><div>mzagrabe vendor new</div><div><br></div><div>2. Quicker to type things and you don't have to worry about people thinking about spaces.</div><div><br></div><div>Benefits of multi-word:</div><div><br></div><div>The status will be (significantly?) more expressive and descriptive.</div><div><br></div><div>You will need to weigh those pros and cons against each other.</div><span class="HOEnZb"><font color="#888888"><div><br></div><div>-m</div></font></span></div></div></div>
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