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<p class=MsoNormal><span lang=EN-US>When i configure my templaite to autoreply
when create a ticket it’s ok but the autoreply comme in the subject of
the email not in the body please what can I do this (the text come in the body
of the email).<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Notice : here the code of auto reply<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'>Subject: AutoReply:
{$Ticket->Subject}<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> Greetings,<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> This message has been
automatically generated in response to the<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> creation of a helpdesk call:<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'>
"{$Ticket->Subject()}",<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> a summary of which appears below.<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> There is no need to reply to this
message right now. Your ticket has been<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> assigned an ID of [{$rtname}
#{$Ticket->id()}]. Please include this string<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> in the subject line of all future
correspondence about this issue.<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> {<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> *RT::User::GenerateRandomNextChar
= \&RT::User::_GenerateRandomNextChar;<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> if
(($Transaction->CreatorObj->id != $RT::Nobody->id) &&<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'>
(!$Transaction->CreatorObj->Privileged) &&<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'>
($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> ) {<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> my $user =
RT::User->new($RT::SystemUser);<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'>
$user->Load($Transaction->CreatorObj->Id);<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> my ($stat, $pass) =
$user->SetRandomPassword();<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> if (!$stat) {<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> $OUT .=<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> "An internal error has
occurred. RT was not able to set a password for you.<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> Please contact your local RT
administrator for assistance.";<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> }<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> $OUT .= "<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> You can check the current status
and history of your requests at:<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> ".$RT::WebURL."<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> When prompted, enter the following
username and password:<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> Username:
".$user->Name."<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> Password:
".$pass."<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> ";<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> }<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> }<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> Thank you.<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'>
{$Ticket->QueueObj->CorrespondAddress()}<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-family:"Courier New";color:red'> </span><span style='font-family:
"Courier New";color:red'>-------------------------------------------------------------------------<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New";
color:red'> {$Transaction->Content()}<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:red'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:red'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:red'><o:p> </o:p></span></p>
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