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To who my users must their emails Dumitru ??<br>
I mean which email address is responsible for taking user emails and
converting them into tickets ??<span class="moz-smiley-s7"><span>
:-\ </span></span><span class="moz-smiley-s7"><span> :-\ </span></span><span
class="moz-smiley-s6"><span> :-[ </span></span><br>
<br>
<div class="moz-cite-prefix">On 01/16/2016 08:11 PM, Dumitru Catalin
wrote:<br>
</div>
<blockquote
cite="mid:CAMQS9gjb65k+yxXOoEEO=NX-OJP0rsT0oZki3Bg=9Gu=-sZFpA@mail.gmail.com"
type="cite">
<div dir="ltr">First, in RT_SiteConfig.pm you need to define your
address like: Set( $CorrespondAddress, '<a
moz-do-not-send="true" href="mailto:rt@organizationdomain.ro"><a class="moz-txt-link-abbreviated" href="mailto:rt@organizationdomain.ro">rt@organizationdomain.ro</a></a>');
<div>Set( $CommentAddress, <a moz-do-not-send="true"
href="mailto:%27comment@organizationdomain.ro">'comment@organizationdomain.ro</a>');
then, if you use postfix, you need to create aliases in
/etc/aliases for queue like: </div>
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<div><br>
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<div>rt-testqueue: "|/opt/rt4/bin/rt-mailgate --queue
testqueue --action correspond --url <a
moz-do-not-send="true" href="http://organizationdomain.ro"><a class="moz-txt-link-freetext" href="http://organizationdomain.ro">http://organizationdomain.ro</a></a>"</div>
<div>comment-testqueue: "|/opt/rt4/bin/rt-mailgate --queue
testqueue --action comment --url <a moz-do-not-send="true"
href="http://organizationdomain.ro">http://organizationdomain.ro</a>"</div>
</div>
<div><br>
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<div>After this settings restart httpd and postfix.</div>
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<div class="gmail_quote">
<div dir="ltr">În sâm., 16 ian. 2016 la 09:50, vahid Khorasani
via rt-users <<a moz-do-not-send="true"
href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>>
a scris:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">Hi<br>
I' m working on a project to let lots of external users to
create<br>
tickets anytime the deal with a problem and my support team
start<br>
working on it to solve it ,but I don't have any user accounts
for them<br>
neither in my RT local database nor in my LDAP ( and
absolutely I don't<br>
wanna have any ;-) ).<br>
I installed CommandByMail extension on my RT and I also
enabled it in my<br>
RT_SiteConfig.pm file but it doesn't work.<br>
I have two questions:<br>
1-To whom these external users must send their mail (I mean
what email<br>
address)??<br>
2-Should I add anything special in my RT_SiteConfig.pm ??<br>
</blockquote>
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