<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: arial,helvetica,sans-serif; font-size: 12pt; color: #000000'>Hello,<br><br>We have juste upgraded our RT this morning to version 4.2.12 (from 4.2.6) and MySQL to 5.6 (from 5.5) in order to implement the full text indexing.<br><br>It works, but when running /appli/rt4/sbin/rt-fulltext-indexer to update the table AttachmentsIndex, it stops with an error :<br><br>extract from the log file : <br><br><span style="white-space:pre"> </span>Jan 21 14:50:01 helpdesk.inria.fr CRON[9668]: (root) CMD (/appli/rt4/sbin/rt-fulltext-indexer --quiet)<br><br><span style="white-space:pre"> </span>Jan 21 14:50:03 helpdesk.inria.fr RT: [9669] DBD::mysql::st execute failed: MySQL server has gone away at /appli/rt4/sbin/rt-fulltext-indexer line 216.<br><span style="white-space:pre"> </span>Jan 21 14:50:03 helpdesk.inria.fr RT: [9669] DBD::mysql::st execute failed: MySQL server has gone away at /appli/rt4/sbin/rt-fulltext-indexer line 222.<br><span style="white-space:pre"> </span>Jan 21 14:50:03 helpdesk.inria.fr RT: [9669] Attachment 602620 cannot be indexed: MySQL server has gone away at /appli/rt4/sbin/rt-fulltext-indexer line 254.<br><br>The result is that new attachments are not indexed.<br><br>I don't know what to do : should I just shred the attachment 602620 ? Is this at risk ?<br><br>Thanks a lot for your help, <br>Elisabeth<br><br><br><br><br><br><br><br><br><br></div></body></html>