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<p class=MsoNormal><span lang=EN-US style='font-size:10.5pt;font-family:"Helvetica","sans-serif";
color:#3A3A3A;background:whitesmoke'>Here the code of the template “<b>Autoreply</b>”<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.5pt;font-family:"Helvetica","sans-serif";
color:#3A3A3A;background:whitesmoke'><o:p> </o:p></span></p>
<div style='mso-element:para-border-div;border:solid windowtext 1.0pt;
padding:1.0pt 1.0pt 1.0pt 1.0pt;background:#F2F2F2'>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'>Subject: AutoReply:
{$Ticket->Subject}<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> Greetings,<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> This message has been
automatically generated in response to the<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> creation of a helpdesk call:<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'>
"{$Ticket->Subject()}",<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> a summary of which appears
below.<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> There is no need to reply to
this message right now. Your ticket has been<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> assigned an ID of [{$rtname}
#{$Ticket->id()}]. Please include this string<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> in the subject line of all
future correspondence about this issue.<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> {<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> *RT::User::GenerateRandomNextChar
= \&RT::User::_GenerateRandomNextChar;<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> if
(($Transaction->CreatorObj->id != $RT::Nobody->id) &&<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'>
(!$Transaction->CreatorObj->Privileged) &&<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'>
($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> ) {<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'>
my $user = RT::User->new($RT::SystemUser);<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'>
$user->Load($Transaction->CreatorObj->Id);<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'>
my ($stat, $pass) = $user->SetRandomPassword();<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> if
(!$stat) {<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'>
$OUT .=<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> "An internal error has
occurred. RT was not able to set a password for you.<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> Please contact your local RT
administrator for assistance.";<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'>
}<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> $OUT .= "<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> You can check the current status
and history of your requests at:<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'>
".$RT::WebURL."<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> When prompted, enter the
following username and password:<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'>
Username: ".$user->Name."<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'>
Password: ".$pass."<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> ";<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> }<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> }<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'>
Thank you.<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'>
{$Ticket->QueueObj->CorrespondAddress()}<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> -------------------------------------------------------------------------<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> {$Transaction->Content()}<o:p></o:p></span></b></p>
<p class=MsoNormal style='line-height:10.5pt;background:#F2F2F2;vertical-align:
baseline;border:none;padding:0cm'><b><span lang=EN-US style='font-size:10.5pt;
font-family:"Courier New";color:#3A3A3A'> <o:p></o:p></span></b></p>
</div>
<p class=MsoNormal><span lang=EN-US style='font-size:10.5pt;font-family:"Helvetica","sans-serif";
color:#3A3A3A;background:whitesmoke'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.5pt;font-family:"Helvetica","sans-serif";
color:#3A3A3A;background:whitesmoke'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.5pt;font-family:"Helvetica","sans-serif";
color:#3A3A3A;background:whitesmoke'>When I copied and pasted this exactly
as-is to my default "Autoreply" template, it put the content in the
Subject line. Why ? I don’t understand <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.5pt;font-family:"Helvetica","sans-serif";
color:#3A3A3A;background:whitesmoke'>Please help me it’s very important
to use the<b> SelfService wed interface</b>.</span><span lang=EN-US><o:p></o:p></span></p>
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