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<p class="MsoNormal">We upgraded to 4.2.12 and everything looked ok. However, we are now unable to submit tickets via email using rt-mailgate. I have seen many posts but none of the proposed solutions seem to work. We are using the same command as we did
in 3.8.7 for sendmail . Here is our setup.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Perl: 5.16.3<o:p></o:p></p>
<p class="MsoNormal">Rt-mailgate is using sendmail<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">testemail: "|/apps/rt4/bin/rt-mailgate \<o:p></o:p></p>
<p class="MsoNormal"> --queue 'General' --action correspond \<o:p></o:p></p>
<p class="MsoNormal"> --url https://requesttracker.edu/ --no-verify-ssl"<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">In RT_SiteConfig.pm<o:p></o:p></p>
<p class="MsoNormal"> Set($WebFallbackToRTLogin, "true");<o:p></o:p></p>
<p class="MsoNormal"> Set($WebRemoteUserAutocreate, 1);<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Error: <o:p></o:p></p>
<p class="MsoNormal">Command line : not ok - Could not load a valid user<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">RT debug log; [20557] [Tue Feb 9 18:36:23 2016] [warning]: Use of uninitialized value $NewSubject in scalar chomp at /apps/rt4/sbin/../lib/RT/Interface/Email.pm line 1374. (/apps/rt4/sbin/../lib/RT/Interface/Email.pm:1374)<o:p></o:p></p>
<p class="MsoNormal">[20557] [Tue Feb 9 18:36:23 2016] [error]: Couldn't parse or find sender's address (/apps/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:74)<o:p></o:p></p>
<p class="MsoNormal">[20557] [Tue Feb 9 18:36:23 2016] [error]: Could not record email: Could not load a valid user (/apps/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">--Dale</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">---------------------------------------<br>
Dale Poulter<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Coordinator, Search and Core Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Library Digital Services<br>
Vanderbilt University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">419 21st Avenue South, Room 812
<br>
Nashville, TN 37203-2427<br>
(615)343-5388<br>
(615)207-9705 (cell)<br>
<a href="mailto:dale.poulter@vanderbilt.edu"><span style="color:blue">dale.poulter@vanderbilt.edu</span></a></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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