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<p class="MsoNormal"><span style="color:#1F497D">All,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">It appears that the problem is even more widespread. The system will not accept any email. The errors appear to point to missing subjects and from addresses but the process worked before the upgrade. ANY help
will be appreciated. I am out of ideas. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">-Dale<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Poulter, Dale <br>
<b>Sent:</b> Tuesday, February 09, 2016 12:41 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> rt-mailgate issues with 4.2.12 (Use of uninitialized value $NewSubject)<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We upgraded to 4.2.12 and everything looked ok. However, we are now unable to submit tickets via email using rt-mailgate. I have seen many posts but none of the proposed solutions seem to work. We are using the same command as we did
in 3.8.7 for sendmail . Here is our setup.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Perl: 5.16.3<o:p></o:p></p>
<p class="MsoNormal">Rt-mailgate is using sendmail<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">testemail: "|/apps/rt4/bin/rt-mailgate \<o:p></o:p></p>
<p class="MsoNormal"> --queue 'General' --action correspond \<o:p></o:p></p>
<p class="MsoNormal"> --url <a href="https://requesttracker.edu/">https://requesttracker.edu/</a> --no-verify-ssl"<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">In RT_SiteConfig.pm<o:p></o:p></p>
<p class="MsoNormal"> Set($WebFallbackToRTLogin, "true");<o:p></o:p></p>
<p class="MsoNormal"> Set($WebRemoteUserAutocreate, 1);<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Error: <o:p></o:p></p>
<p class="MsoNormal">Command line : not ok - Could not load a valid user<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">RT debug log; [20557] [Tue Feb 9 18:36:23 2016] [warning]: Use of uninitialized value $NewSubject in scalar chomp at /apps/rt4/sbin/../lib/RT/Interface/Email.pm line 1374. (/apps/rt4/sbin/../lib/RT/Interface/Email.pm:1374)<o:p></o:p></p>
<p class="MsoNormal">[20557] [Tue Feb 9 18:36:23 2016] [error]: Couldn't parse or find sender's address (/apps/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:74)<o:p></o:p></p>
<p class="MsoNormal">[20557] [Tue Feb 9 18:36:23 2016] [error]: Could not record email: Could not load a valid user (/apps/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">--Dale</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">---------------------------------------<br>
Dale Poulter<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Coordinator, Search and Core Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Library Digital Services<br>
Vanderbilt University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">419 21st Avenue South, Room 812
<br>
Nashville, TN 37203-2427<br>
(615)343-5388<br>
(615)207-9705 (cell)<br>
<a href="mailto:dale.poulter@vanderbilt.edu"><span style="color:blue">dale.poulter@vanderbilt.edu</span></a></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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