<html><body><div style="font-family: arial,helvetica,sans-serif; font-size: 10pt; color: #000000"><div>thanks for the replies!!!<br></div><div>The link value works!<br></div><div>But now I was experimenting with the include page.<br></div><div>When I use this it seems it loads the whole url (its a url of the RT instance with a query) on top of the RT page. menu is broken(double vision effect), and the ticketmenu(in the grey menubar changes into the search menu bar...)<br></div><div><br></div><div>Tried several syntaxes, but I can't seem to get it right...<br></div><div><br></div><div>this is the url I put in the "include page" field:<br></div><div><br></div><div> <a href="https://RT.domain/Search/Results.html?Format=%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0A%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0AStatus%2C%0AQueueName%2C%0AOwner%2C%0A%27__NEWLINE__%27&Order=ASC|ASC|ASC|ASC&OrderBy=id|||&Query=CF.{IP}%20%3D%20%27__CustomField__%27%20AND%20%28%20%20Queue%20%3D%20%27General%27%20OR%20Queue%20%3D%20%27Incident%20Reports%27%20OR%20Queue%20%3D%20%27Investigations%20-%20Forensics%27%20OR%20Queue%20%3D%20%27Investigations%20-%20Malware%27%20OR%20Queue%20%3D%20%27Investigations%20-%20Monitoring%27%20%29&RowsPerPage=50&SavedChartSearchId=new&SavedSearchId=new">https://RT.domain/Search/Results.html?Format=%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0A%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0AStatus%2C%0AQueueName%2C%0AOwner%2C%0A%27__NEWLINE__%27&Order=ASC|ASC|ASC|ASC&OrderBy=id|||&Query=CF.{IP}%20%3D%20%27__CustomField__%27%20AND%20%28%20%20Queue%20%3D%20%27General%27%20OR%20Queue%20%3D%20%27Incident%20Reports%27%20OR%20Queue%20%3D%20%27Investigations%20-%20Forensics%27%20OR%20Queue%20%3D%20%27Investigations%20-%20Malware%27%20OR%20Queue%20%3D%20%27Investigations%20-%20Monitoring%27%20%29&RowsPerPage=50&SavedChartSearchId=new&SavedSearchId=new</a></div><div><br></div><div>any ideas?<br></div><div><br></div><div><br></div><div><br></div><div>from RAM</div><div>Hi there,<br>That sounds like an end user issue (it sounds like you're not planning on doing dev work on RT) [BCC rt-devel to drop].<br>What you want is straight forward and built-in. Look at Admin->Custom Fields->Select and click on a custom field; on the Custom Field "Basics" tab note the "Link values to" field - the description is pretty clear.<br><br>have fun<br>Ram<br><br><br><br></div><div>from Jesse Maseto:<br></div><div><br></div><div>Here is an example of how we have done this.<br><br>=====================<br>'<a href="http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=__CF.{Community Bug}__" target="_blank">__CF.{Community Bug}__</a>/TITLE:Bug',<br>=====================<br><br>We've added this to the Format of a search under the advanced option and added the search to a dashboard. <br><br>Hope this helps.<br><br>Best Regards,<br>-Jesse</div></div></body></html>