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<p class="MsoNormal"><span lang="EN-US">Hello there.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Just updated our RT to 4.4, smoothly as normal regarding RT. However, at a meeting with the customer service representatives at our office, I got some questions to try to resolve.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">1: Move signature to the top (basically to reverse the messages from newest on top not only in the History view but also inline replys), I have tried “SignatureToTheTop” from the wiki and also FlexibleSignature as good
as that article could be matched but no luck.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">2: HTML Signatures is it possible to get working? (including logo, links and formatting etc)?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">3: Is it possible to disable comments, or in RT 4.4 get them to work as replies? (seen old discussions about it but no new ones).<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">4: When replying the WYSIWYGEditor shows the field to write with a red/pink hue, is it possible to change that to not be red-ish? (Counter intuitive to see red colour where you can write… A matter of education I know,
but there is a point in it.)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">We are implementing RT4.4 in to a customer service organization as a test to see if RT is good enough to work with existing systems and what kind of integration level that can be achieved.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thanks a lot for any assistance regarding this.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Kind regards, Joel T3 Sweden<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><a href="http://www.t3.se/"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:blue;text-decoration:none"><img border="0" width="80" height="68" id="Bild_x0020_1" src="cid:image001.jpg@01D169AA.A02919E0" alt="Beskrivning: T3"></span></a><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#1F497D">JOEL BERGMARK</span></b><b><span lang="EN-US" style="font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#65AF2A">
<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#65AF2A">Thirdline support<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#1F497D"><a href="mailto:joel.bergmark@t3.se"><span lang="EN-US" style="color:blue">joel.bergmark@t3.se</span></a></span><span lang="EN-US" style="font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#1F497D">
| </span><span style="font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#1F497D"><a href="http://www.t3.se/"><span lang="EN-US" style="color:blue">www.t3.se</span></a></span><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D"><br>
</span><a href="http://www.facebook.com/pages/Telecom3-Sverige-AB/126032287454737"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:blue;text-decoration:none"><img border="0" width="129" height="20" id="Bild_x0020_2" src="cid:image002.jpg@01D169AA.A02919E0" alt="Beskrivning: T3"></span></a><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D"><o:p></o:p></span></p>
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