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<p class="MsoNormal"><span style="color:#1F497D">Hi<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I’m not sure I understand correctly?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">You mentioned everyone in your group being responsible for each queue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">That sounds like the people in your group are the “Admins” (RT calls people who work on tickets Admins).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">If this is true, Admins probably shouldn’t be using the SelfService interface.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">SelfService pages are intended for Requestors (the people who want help and requested tickets) to check on their OWN tickets, not all the tickets in the queue(s).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">In the top navigation bar, choose Admin -> Queues -> Select<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Then click on a queue to configure it.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">On the Queue Configuration page, use “Group Rights” and/or “User Rights” to manage the permissions for that queue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I think for someone in your group to see all the tickets in that queue, you will need to select (at a minimum) “View Queue” (SeeQueue) and “View Ticket Summaries” (ShowTicket) rights.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">If you are just getting started with RT, please see the documentation online at
<a href="https://www.bestpractical.com/docs/rt/4.2/">https://www.bestpractical.com/docs/rt/4.2/</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Also, the training sessions that Best Practical offers are a fantastic way to learn a great deal about the product!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">There are some very old (RT version 3?) videos on youtube that may be helpful
<a href="https://www.youtube.com/results?search_query=request+tracker">https://www.youtube.com/results?search_query=request+tracker</a>+<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="color:#1F497D"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">Brent<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> rt-users [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>wajdi<br>
<b>Sent:</b> Thursday, February 18, 2016 5:21 AM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Cc:</b> rt-users-request@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] rt SelfService<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="FR">Hi,<o:p></o:p></span></p>
<p class="MsoNormal">I have rt4.2.12 working fine in my society and I have my group. I want that every one of my group be responsible of ech queue so I want that every user see all the tickets of the queue under his responsibility when he logged in in the
SelfService.<o:p></o:p></p>
<p class="MsoNormal">Please help me<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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