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<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have one user that has used RT for a while with no problems. Recently, her attachments to web tickets ceased coming through. I’ve watched her add attachments and they appear to upload successfully but there’s no trace of them in the
Attachments table. We tried multiple browsers and the same thing happened on each. I logged in as her on my computer and still the problem happened. Another person logged in to RT on her computer and successfully attached items. So it’s something to do with
her account. I’ve taken a look at her user record in the db and I don’t see anything amiss.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Any ideas on what I might try?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We’re running RT 4.4 and use LDAP for authentication.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks!<o:p></o:p></p>
<p class="MsoNormal">chanel<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#404040">-- <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#404040">Chanel Wheeler<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#404040">Programmer/Analyst<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#404040">Yavapai Library Network<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#404040">1120 Commerce Dr.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#404040">Prescott, AZ 86305<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#404040"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#404040">Phone: (928) 442-5741<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#404040"><a href="mailto:chanel.wheeler@yavapai.us"><span style="color:blue">chanel.wheeler@yavapai.us</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#404040"><a href="mailto:help@yln.info"><span style="color:blue">Open a help desk ticket</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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