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Hi Dion,<br>
<br>
You could take a look at this extension, which processes articles
like templates:<br>
<br>
<a class="moz-txt-link-freetext" href="https://metacpan.org/pod/RT::Extension::ArticleTemplates">https://metacpan.org/pod/RT::Extension::ArticleTemplates</a><br>
<br>
Jim<br>
<br>
<div class="moz-cite-prefix">On 3/7/16 6:57 PM, Dion Gullotta wrote:<br>
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<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hi,<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Is
there any way to populate an article with
selected data from a ticket? For example an
article that says “Dear, <customername>”
can you have a variable in there that pulls
the Requestor Displayed Name or similar from
the ticket when you insert the article?<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">It
doesn’t look like this is possible but I’m
just checking.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Dion<o:p></o:p></span></p>
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<pre wrap="">---------
RT 4.4 and RTIR Training Sessions (<a class="moz-txt-link-freetext" href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a>)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016</pre>
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