<html><p style="margin-top: 0px; margin-bottom: 0px; color: rgb(0, 0, 0); font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; line-height: normal;">We recently migrated from in house Postfix to hosted Office365 Outlook/exchange. I have been trying to figure out how to get RT to work with this setup but the only way I can see to do this is to "burn" a license or 4. With each one costing us around $20/month I would rather not do this. Has anyone successfully gotten RT to work with O365 without multiple email accounts? I was wondering if it could be done with "shared mailboxes" since I found the following instructions on accessing a shared mailbox via IMAP:</p><p style="margin-top: 0px; margin-bottom: 0px; color: rgb(0, 0, 0); font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; line-height: normal;"> </p><p style="margin-top: 0px; margin-bottom: 0px; color: rgb(0, 0, 0); font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; line-height: normal;"> </p><p style="margin: 0px 0px 1em; border: none; font-family: 'Segoe UI', 'Lucida Grande', Verdana, Arial, Helvetica, sans-serif; outline: 0px; padding: 0px; list-style-type: none; font-size: 14px; line-height: 20.162px;"><strong style="border: 0px; font-style: inherit; font-family: inherit; margin: 0px; outline: 0px; padding: 0px;">Exchange Configuration:</strong></p><p style="margin: 0px 0px 1em; border: none; font-family: 'Segoe UI', 'Lucida Grande', Verdana, Arial, Helvetica, sans-serif; outline: 0px; padding: 0px; list-style-type: none; font-size: 14px; line-height: 20.162px;"> USER EMAIL: user@maindomain.com<br /> PASSWORD: password<br /><br /> SHARED MAILBOX: shared@anotherdomain.com (could also be @domain.com, of course)<br /> SHARED MAILBOX ALIAS: shared-mailbox</p><p style="margin: 0px 0px 1em; border: none; font-family: 'Segoe UI', 'Lucida Grande', Verdana, Arial, Helvetica, sans-serif; outline: 0px; padding: 0px; list-style-type: none; font-size: 14px; line-height: 20.162px;"><span style="border: 0px; font-weight: inherit; font-style: inherit; font-family: inherit; margin: 0px; outline: 0px; padding: 0px; line-height: 20.162px;"> Note: Please make sure to create the UNIQUE alias always with the mailbox, because it creates the user [alias]@maindomain.com. In this case shared-mailbox@maindomain.com</span></p><p style="margin: 0px 0px 1em; border: none; font-family: 'Segoe UI', 'Lucida Grande', Verdana, Arial, Helvetica, sans-serif; outline: 0px; padding: 0px; list-style-type: none; font-size: 14px; line-height: 20.162px;"> </p><p style="margin: 0px 0px 1em; border: none; font-family: 'Segoe UI', 'Lucida Grande', Verdana, Arial, Helvetica, sans-serif; outline: 0px; padding: 0px; list-style-type: none; font-size: 14px; line-height: 20.162px;"><strong style="border: 0px; font-style: inherit; font-family: inherit; margin: 0px; outline: 0px; padding: 0px; line-height: 20.162px;">Settings for IMAP Configuration:</strong></p><p style="margin: 0px 0px 1em; border: none; font-family: 'Segoe UI', 'Lucida Grande', Verdana, Arial, Helvetica, sans-serif; outline: 0px; padding: 0px; list-style-type: none; font-size: 14px; line-height: 20.162px;"> EMAIL ADDRESS: <span style="border: 0px; font-weight: inherit; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; line-height: 20.162px;">shared@anotherdomain.com</span> (shared mailbox)</p><p style="margin: 0px 0px 1em; border: none; font-family: 'Segoe UI', 'Lucida Grande', Verdana, Arial, Helvetica, sans-serif; outline: 0px; padding: 0px; list-style-type: none; font-size: 14px; line-height: 20.162px;"> IMAP SERVER: outlook.office365.com<br /> SMTP SERVER: smtp.office365.com</p><p style="margin: 0px 0px 1em; border: none; font-family: 'Segoe UI', 'Lucida Grande', Verdana, Arial, Helvetica, sans-serif; outline: 0px; padding: 0px; list-style-type: none; font-size: 14px; line-height: 20.162px;"> USERNAME: <span style="border: 0px; font-weight: inherit; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; line-height: 20.162px;">user@maindomain.com</span>\shared-mailbox (user\shared mailbox alias)<br /><span style="border: 0px; font-weight: inherit; font-style: inherit; font-family: inherit; margin: 0px; outline: 0px; padding: 0px; line-height: 20.162px;"> PASSWORD: password (user's password)</span></p><p style="margin: 0px 0px 1em; border: none; font-family: 'Segoe UI', 'Lucida Grande', Verdana, Arial, Helvetica, sans-serif; outline: 0px; padding: 0px; list-style-type: none; font-size: 14px; line-height: 20.162px;"><span style="border: 0px; font-weight: inherit; font-style: inherit; font-family: inherit; margin: 0px; outline: 0px; padding: 0px; line-height: 20.162px;"><strong style="border: 0px; font-style: inherit; font-family: inherit; margin: 0px; outline: 0px; padding: 0px;">SMTP LOGIN IS DIFFERENT (!)</strong></span></p><p style="margin: 0px 0px 1em; border: none; font-family: 'Segoe UI', 'Lucida Grande', Verdana, Arial, Helvetica, sans-serif; outline: 0px; padding: 0px; list-style-type: none; font-size: 14px; line-height: 20.162px;"><span style="border: 0px; font-weight: inherit; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; line-height: 20.162px;"> USERNAME: </span><span style="border: 0px; font-weight: inherit; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; line-height: 20.162px;">user@maindomain.com </span><span style="border: 0px; font-weight: inherit; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; line-height: 20.162px;"> (users email)</span><br style="line-height: 20.162px;" /><span style="border: 0px; font-weight: inherit; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; line-height: 20.162px;"> PASSWORD: password (user's password)</span></p> <p style="margin-top: 0px; margin-bottom: 0px; color: rgb(0, 0, 0); font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; line-height: normal;"> </p><p style="margin-top: 0px; margin-bottom: 0px; color: rgb(0, 0, 0); font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; line-height: normal;">It has been a long time since I have delved into the bowels of RT. It has been that rock solid for us. So any and all help is much appreciated.</p><p style="margin-top: 0px; margin-bottom: 0px; color: rgb(0, 0, 0); font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; line-height: normal;"> </p><p style="margin-top: 0px; margin-bottom: 0px; color: rgb(0, 0, 0); font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; line-height: normal;">Donny B.</p><div> </div><div id="Signature" style="color: rgb(0, 0, 0); font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; line-height: normal;"><div id="divtagdefaultwrapper" style="font-size: 12pt;"> </div></div></html>