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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Donny<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We have converted to Office 365, I have setup one use with an E1 license at a cost of about $10 a month. The mailbox has folders setup and rules for sorting
into those folders. With Postfix and scripts the folder will dictate what queue is used for the ticket creation.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Bryon Baker<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Network Operations Manager<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:red">Copesan</span></i></b><b><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> - Specialists in Pest Solutions<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">800-267-3726 • 262-783-6261 ext. 2296<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><a href="mailto:bbaker@copesan.com"><span style="color:blue">bbaker@copesan.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><a href="http://www.copesan.com/"><span style="color:black">www.copesan.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:red">"Servicing North America with Local Care"</span></i></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> rt-users [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Donny Brooks<br>
<b>Sent:</b> Monday, March 14, 2016 6:55 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] RT with Office 365 Outlook<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Calibri",sans-serif;color:black">We recently migrated from in house Postfix to hosted Office365 Outlook/exchange. I have been trying to figure out how to get RT to work with this setup but
the only way I can see to do this is to "burn" a license or 4. With each one costing us around $20/month I would rather not do this. Has anyone successfully gotten RT to work with O365 without multiple email accounts? I was wondering if it could be done with
"shared mailboxes" since I found the following instructions on accessing a shared mailbox via IMAP:<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt;line-height:15.1pt;outline: 0px"><strong><span style="font-size:10.5pt;font-family:"inherit",serif;border:none windowtext 1.0pt;padding:0in">Exchange Configuration:</span></strong><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;line-height:15.1pt;outline: 0px">
<span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif"> USER EMAIL: user@maindomain.com<br>
PASSWORD: password<br>
<br>
SHARED MAILBOX: shared@anotherdomain.com (could also be @domain.com, of course)<br>
SHARED MAILBOX ALIAS: shared-mailbox<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt;line-height:15.1pt;outline: 0px"><span style="font-size:10.5pt;font-family:"inherit",serif;border:none windowtext 1.0pt;padding:0in"> Note: Please make sure to create the UNIQUE alias always with the mailbox, because
it creates the user [alias]@maindomain.com. In this case shared-mailbox@maindomain.com</span><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;line-height:15.1pt;outline: 0px">
<span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif"> <o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt;line-height:15.1pt;outline: 0px"><strong><span style="font-size:10.5pt;font-family:"inherit",serif;border:none windowtext 1.0pt;padding:0in">Settings for IMAP Configuration:</span></strong><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt;line-height:15.1pt;outline: 0px"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif"> EMAIL ADDRESS: <span style="border:none windowtext 1.0pt;padding:0in">shared@anotherdomain.com</span> (shared mailbox)<o:p></o:p></span></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;line-height:15.1pt;outline: 0px">
<span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif"> IMAP SERVER: outlook.office365.com<br>
SMTP SERVER: smtp.office365.com<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt;line-height:15.1pt;outline: 0px"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif"> USERNAME: <span style="border:none windowtext 1.0pt;padding:0in">user@maindomain.com</span>\shared-mailbox (user\shared
mailbox alias)<br>
</span><span style="font-size:10.5pt;font-family:"inherit",serif;border:none windowtext 1.0pt;padding:0in"> PASSWORD: password (user's password)</span><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt;line-height:15.1pt;outline: 0px"><strong><span style="font-size:10.5pt;font-family:"inherit",serif;border:none windowtext 1.0pt;padding:0in">SMTP LOGIN IS DIFFERENT (!)</span></strong><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt;line-height:15.1pt;outline: 0px"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;border:none windowtext 1.0pt;padding:0in"> USERNAME: user@maindomain.com (users email)</span><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif"><br>
<span style="border:none windowtext 1.0pt;padding:0in"> PASSWORD: password (user's password)</span><o:p></o:p></span></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Calibri",sans-serif;color:black">It has been a long time since I have delved into the bowels of RT. It has been that rock solid for us. So any and all help is much appreciated.<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Calibri",sans-serif;color:black">Donny B.<o:p></o:p></span></p>
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