<div dir="ltr">Hi Hugo, <div><br></div><div>The N in Filename is not capitalized in the docs. Try lowercase? </div><div><br></div><div>ttps://<a href="http://docs.bestpractical.com/rt/4.4.0/RT/Attachment.html#Filename">docs.bestpractical.com/rt/4.4.0/RT/Attachment.html#Filename</a></div><div><br></div><div>Like so:</div><div><br></div><div><div class="gmail_default" style="font-size:12.8px"><div class="gmail_default" style="font-family:monospace,monospace"><font color="#0000ff">while(my $attachment = $self->TransactionObj->Attachments->Next) {</font></div><div class="gmail_default" style="font-family:monospace,monospace"><font color="#0000ff"><span style="white-space:pre-wrap"> </span>$RT::Logger->info($attachment->Filename);</font></div><div class="gmail_default" style="font-family:monospace,monospace"><font color="#0000ff">}</font></div><div class="gmail_default" style="font-family:monospace,monospace"><br></div><div><font color="#0000ff"><br></font></div></div></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Mar 16, 2016 at 1:01 PM, Hugo Escobar <span dir="ltr"><<a href="mailto:hescobar@afslc.com" target="_blank">hescobar@afslc.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:monospace,monospace">Update:</div><div class="gmail_default" style="font-family:monospace,monospace">The following lines work exactly as I expect:</div><div class="gmail_default" style="font-family:monospace,monospace"><br></div><div class="gmail_default"><div class="gmail_default"><font face="monospace, monospace" color="#0000ff">use Data::Dumper; </font></div><div class="gmail_default"><font face="monospace, monospace" color="#0000ff"><br></font></div><div class="gmail_default"><font face="monospace, monospace" color="#0000ff">my $tobj = $self->TransactionObj;</font></div><div class="gmail_default"><font face="monospace, monospace" color="#0000ff">my $atts = $tobj->Attachments;</font></div><div class="gmail_default"><font face="monospace, monospace" color="#0000ff"><br></font></div><div class="gmail_default"><font face="monospace, monospace" color="#0000ff">my $attachment = $self->TransactionObj->Attachments->Next;</font></div><div class="gmail_default"><font face="monospace, monospace" color="#0000ff">if (!$attachment) {</font></div><div class="gmail_default"><font face="monospace, monospace" color="#0000ff"> return 0;</font></div><div class="gmail_default"><font face="monospace, monospace" color="#0000ff">}</font></div><div class="gmail_default"><font face="monospace, monospace" color="#0000ff"><br></font></div><div class="gmail_default"><font face="monospace, monospace" color="#0000ff">my $content = Dumper($attachment->ContentAsMIME(Children=>1));</font></div><div class="gmail_default"><font face="monospace, monospace" color="#0000ff">if ($content=~/ name\=\".*?\.zip\"/i) {</font></div><div class="gmail_default"><font face="monospace, monospace" color="#0000ff"> $RT::Logger->info("message has a zip file");</font></div><div class="gmail_default"><font face="monospace, monospace" color="#0000ff">} else {</font></div><div class="gmail_default"><font face="monospace, monospace" color="#0000ff"> $RT::Logger->info("no zip file");</font></div><div class="gmail_default"><font face="monospace, monospace" color="#0000ff">}</font></div><div class="gmail_default"><font face="monospace, monospace" color="#0000ff">return 1;</font></div></div><div class="gmail_default" style="font-family:monospace,monospace"><br></div><div class="gmail_default" style="font-family:monospace,monospace">However, this doesn't look like a good solution</div><div class="gmail_default" style="font-family:monospace,monospace"><br></div><div class="gmail_default" style="font-family:monospace,monospace"><br></div><div class="gmail_default" style="font-family:monospace,monospace">In an attempt to use the API directly, I tried the following:</div><div class="gmail_default"><div class="gmail_default" style="font-family:monospace,monospace"><br></div><div class="gmail_default"><div class="gmail_default" style="font-family:monospace,monospace"><a href="https://docs.bestpractical.com/rt/4.2.12/RT/Attachment.html#Filename" target="_blank">https://docs.bestpractical.com/rt/4.2.12/RT/Attachment.html#Filename</a></div><div class="gmail_default"><font face="monospace, monospace"><a href="https://docs.bestpractical.com/rt/4.2.12/RT/Transaction.html#Attachments" target="_blank">https://docs.bestpractical.com/rt/4.2.12/RT/Transaction.html#Attachments</a></font><br></div></div><div class="gmail_default" style="font-family:monospace,monospace"><br></div><div class="gmail_default" style="font-family:monospace,monospace"><font color="#0000ff">while(my $attachment = $self->TransactionObj->Attachments->Next) {</font></div><div class="gmail_default" style="font-family:monospace,monospace"><font color="#0000ff"><span style="white-space:pre-wrap"> </span>$RT::Logger->info($attachment->FileName);</font></div><div class="gmail_default" style="font-family:monospace,monospace"><font color="#0000ff">}</font></div></div><div class="gmail_default" style="font-family:monospace,monospace"><br></div><div class="gmail_default" style="font-family:monospace,monospace">But got this in the log file:</div><div class="gmail_default" style="font-family:monospace,monospace"><br></div><div class="gmail_default" style="font-family:monospace,monospace"><div class="gmail_default">[Wed Mar 16 16:47:07 2016] [error]: Scrip 34 Commit failed: RT::Attachment::FileName Unimplemented in RT::Action::UserDefined. ((eval 652) line 2)</div><div><br></div></div><div class="gmail_extra"><div class="gmail_default" style="font-family:monospace,monospace">any ideas?</div><div class="gmail_default" style="font-family:monospace,monospace"><br></div><div class="gmail_default" style="font-family:monospace,monospace">Thanks in advance</div><br></div><div class="gmail_extra"><div class="gmail_default" style="font-family:monospace,monospace">PS:</div><div class="gmail_default" style="font-family:monospace,monospace">our installation:</div><div class="gmail_default" style="font-family:monospace,monospace">Centos 6.6/MySql/Apache+mod_perl</div><div class="gmail_default" style="font-family:monospace,monospace">RT 4.2.9</div><br></div><div><div class="h5"><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Mar 15, 2016 at 7:04 PM, Hugo Escobar <span dir="ltr"><<a href="mailto:hescobar@afslc.com" target="_blank">hescobar@afslc.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><div dir="ltr"><div style="font-family:monospace,monospace">Hi,</div><div style="font-family:monospace,monospace"><br></div><div style="font-family:monospace,monospace">I need to detect if a zip file has been attached to a ticket at</div><div style="font-family:monospace,monospace">creation time and also at 'comment' or 'correspond' time.</div><div style="font-family:monospace,monospace"><br></div><div style="font-family:monospace,monospace">My idea to solve this is to extract the attachments and then parse</div><div style="font-family:monospace,monospace">the content.</div><div style="font-family:monospace,monospace"><br></div><div style="font-family:monospace,monospace">I think the best route for this would be:</div><div style="font-family:monospace,monospace"><br></div><div style="font-family:monospace,monospace"> TransactionObj->Attachments->Next ... </div><div style="font-family:monospace,monospace"> ContentAsMIME(Children=>1)<br></div><div style="font-family:monospace,monospace"><br></div><div style="font-family:monospace,monospace">Since MIME entities can themselves contain other entities,</div><div style="font-family:monospace,monospace">I think I'm going to need a recursive function ...</div><div style="font-family:monospace,monospace"><br></div><div style="font-family:monospace,monospace">Basically what I'd like is a few words of advice. I think I can</div><div style="font-family:monospace,monospace">come up with a solution but perhaps there's a simpler path I'm overlooking or I'm not aware of.</div><div><br></div><div><div style="font-family:monospace,monospace">Thanks in advance,</div></div>
</div>
</blockquote></div><br><br clear="all"><div><br></div>-- <br><div><div dir="ltr">Regards,<br><br>Hugo Escobar<br><br>
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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><span style="font-size:12.8000001907349px">Jannae Jacks</span><br style="font-size:12.8000001907349px"><span style="font-size:12.8000001907349px">Senior Network Security Analyst, Technology Security Services</span><br style="font-size:12.8000001907349px"><span style="font-size:12.8000001907349px">New York University, Information Technology</span><br style="font-size:12.8000001907349px"><span style="font-size:12.8000001907349px">726 Broadway, 2nd Floor, New York, NY 10003</span><br style="font-size:12.8000001907349px"><span style="font-size:12.8000001907349px"><a href="http://www.nyu.edu" target="_blank">http://www.nyu.edu</a></span><div style="font-size:12.8000001907349px"><br>p: (212) 992.7444 | m: (901) 229.3225</div></div></div></div></div></div></div></div></div>
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