<div dir="ltr"><div>Thank you both for your help.<br><br></div>-Jesse<br></div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><br><div dir="ltr">--------------------<br>Jesse Maseto<br>Head of Support<br>ByWater Solutions<br>Support & Consulting for OSS<br>Office - Stratford,CT<br>T/F 888.900.8944<br><a href="http://bywatersolutions.com" target="_blank">http://bywatersolutions.com</a><br><a href="mailto:Jesse@bywatersolutions.com" target="_blank">Jesse@bywatersolutions.com</a><br><br><br></div></div></div></div></div></div></div></div></div>
<br><div class="gmail_quote">On Mon, Mar 21, 2016 at 3:48 PM, Parish, Brent <span dir="ltr"><<a href="mailto:bparish@cognex.com" target="_blank">bparish@cognex.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">4.4 offers a "ticket locked" message that you can leverage<br>
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-----Original Message-----<br>
From: rt-users [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>] On Behalf Of Matt Zagrabelny<br>
Sent: Monday, March 21, 2016 3:13 PM<br>
To: Jesse Maseto <<a href="mailto:jesse@bywatersolutions.com">jesse@bywatersolutions.com</a>><br>
Cc: rt-users <<a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>><br>
Subject: Re: [rt-users] Replying to the same ticket at same time.<br>
<br>
On Mon, Mar 21, 2016 at 2:09 PM, Jesse Maseto <<a href="mailto:jesse@bywatersolutions.com">jesse@bywatersolutions.com</a>> wrote:<br>
> Scenario: Two different employees are working on and replying to the<br>
> same ticket at the same time.<br>
><br>
> Is there a way to send a notification that this ticket has already<br>
> been replied to before the second reply is sent? or while the second<br>
> employee has the ticket open?<br>
<br>
You could grant ReplyTo to only the Owner and Requestors of the ticket.<br>
<br>
Sometimes Owner can be used as a mutex for the ticket.<br>
<br>
-m<br>
</div></div>---------<br>
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