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<div class="moz-cite-prefix">On 22-3-2016 18:56, Jeffrey Pilant
wrote:<br>
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cite="mid:3135BE7DD2D7484C840CDD011A999B7456D67D67@MOXCXR.na.bayer.cnb"
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<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif"">I
am a novice at RT. I was given an instance of RT 3.8.4 to
upgrade a while ago.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif"">I
upgraded it into RT 4.2.10. Seemed to be OK. At least it
ran.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif"">Today,
months later, I was informed the tickets are not displaying
the custom fields that used to be there.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif"">I
have confirmed that the field definitions appear to have
been copied over.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif"">However,
the fields are not showing in the display.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif"">Can
someone post stuff for me to check?</span></p>
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</blockquote>
Use the Admin part to check if those CF are still 'applied to' your
queues.<br>
Another thing: it could be rights related<br>
<blockquote
cite="mid:3135BE7DD2D7484C840CDD011A999B7456D67D67@MOXCXR.na.bayer.cnb"
type="cite">
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<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif"">I
suspect it is something as simple as adding the field to the
list of things to show on the display page.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif"">However,
I don’t know how to do that.<o:p></o:p></span></p>
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</blockquote>
Its possible some custom code/callbacks did some wonderful things
but without an idea how it looked like and how its looking now its
hard to guess as to why it doesn't work.<br>
Do you happen to have a file backup of the RT install tree?<br>
That way you can try to find out if any customization has been done.<br>
<br>
Regards,<br>
<br>
Joop<br>
<br>
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