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<div class="moz-cite-prefix">On 29-3-2016 22:49, Jeffrey Pilant
wrote:<br>
</div>
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<p class="MsoPlainText">Joop wrote:<o:p></o:p></p>
<pre>> In 4.2 BP introduced the concept of CustomFieldGrouping where you can<o:p></o:p></pre>
<pre>> add CFs to other metadata blocks like Dates or People thats why<o:p></o:p></pre>
<pre>> ShowSummary is different.<o:p></o:p></pre>
<pre>> Could it be that the configuration variable todo wiht CF-Grouping has<o:p></o:p></pre>
<pre>> been modified (incorrectly)??<o:p></o:p></pre>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
Joop<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New""><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">That
probably explains it. Here is the substance of my
RT_SiteConfig.pm file:<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">
Set($rtname, 'XXXXX.COM');<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">
Set($WebDomain, 'XXXXX');<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">
Set(@ReferrerWhitelist, qw(AAA.BBB.CCC.DDD:80 XXXXX:80
xxxxx:80));<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">
Set($WebPath, "/rt");<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New""><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">We
don’t use the email side at all (the server cannot even send
mail), only the web side.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New""><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">Can
you give me the CustomFieldGrouping I need? We have CF’s of
the following patterns:<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">
LookupType # Name Added Type Pattern Status<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">
Articles # CF XX ZZZZZ Enabled<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">
Articles # CF XX, YY ZZZZZ Enabled<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">
Tickets # CF XX ZZZZZ [WWW] Enabled<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">
Tickets # CF XX ZZZZZ Enabled<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">
Tickets # CF Global ZZZZZ [WWW] Enabled<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">
Tickets # CF Global ZZZZZ Enabled<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">With
a total of 5 article and 20 ticket CFs. Two of the latter
are test entries.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New""><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">The
RT_Config.pm suggests something of the form:<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">
Set(%CustomFieldGroupings,<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">
'RT::Ticket' => [<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">
'Grouping Name' => ['CF Name', 'Another CF'],<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">
'Another Grouping' => ['Some CF'],<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">
'Dates' => ['Shipped date'],<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">
],<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">
'RT::User' => [<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">
'Phones' => ['Fax number'],<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">
],<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">
);<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New""><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">If
I have to add to a predefined group, I would like to add to
"Basics".<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New""><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">After
adding to RT_SiteConfig.pm, I will bounce the web server to
verify.<o:p></o:p></span></p>
<br>
</div>
</blockquote>
Anything that isn't in RT_SiteConfig.pm has a default that should
give you a working RT.<br>
You didn't change anything in RT_Config.pm?<br>
<br>
I'm at the end of my wits. Can't think of anything that would cause
this without having access to the systems.<br>
<br>
Joop<br>
<br>
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