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<div class="moz-cite-prefix">On 8-4-2016 21:06, Sean Cwiek wrote:<br>
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<p class="MsoNormal">We are seeing something very similar for
every correspondence after upgrading to 4.4. The call to load
the Scrips and Recipients box when updating a ticket contains
the entire content of the message in the string, which is
often leading to this 414 error. We never ran into this issue
in 4.2.<o:p></o:p></p>
<p class="MsoNormal"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
We are running rt-4.4.0 and just noticed that selecting a
One-time Cc<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
gives an internal error in the Scrips and Recipients block.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
The error is:<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
<o:p>
</o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New""> >
[9625] [Thu Apr 7 12:37:48 2016] [warning]: Use of
uninitialized value in split at
/opt/rt4/share/html/Helpers/PreviewScrips line 81.
(/opt/rt4/share/html/Helpers/PreviewScrips:81)<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
[9625] [Thu Apr 7 12:37:48 2016] [error]: Operation "eq":
no method found,<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
left argument has no overloaded magic,<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
right argument in overloaded package Email::Address at
/opt/rt4/share/html/Helpers/PreviewScrips line 115.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
<o:p>
</o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New""> >
Stack:<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
[/opt/rt4/share/html/Helpers/PreviewScrips:115]<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
[/opt/rt4/share/html/Helpers/autohandler:51]<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:696]<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:375]<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
<o:p>
</o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New""> >
Anyone else seen that?<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
<o:p>
</o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New""> >
We are running rt with a couple of extensions but none of
them should be<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
touching something in that part of the code.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
<o:p>
</o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New""> >
Something related to this, namely PreviewScrips. If you
reply/comment to<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
a large message body then apache will log a 414 and there
will be no<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
text in the Scrips and Recipients block.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
Looking at the apache logs shows a very large GET request
which looks<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
like an URL encoded block of text which is 8000 chars.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
Shouldn't PreviewScrips use POST instead of GET because of
the possible<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
large amount of text?<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">>
<o:p>
</o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New""> >
Regards,<o:p></o:p></span></p>
<br>
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</blockquote>
<br>
I might have some spare time this weekend and if so will be looking
into it to see what changed between 4.2 and 4.4. Some help from BP
is very welcome too :-)<br>
I might open a bug report just to make it know to more people.<br>
<br>
Thanks for letting me know I'm not alone,<br>
<br>
Joop<br>
<br>
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