<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Hi Dave,<div class=""><br class=""></div><div class="">There are two ways to authenticate for the RT CLI.</div><div class=""><br class=""></div><div class="">The first is environment variables RTUSER and RTPASSWD</div><div class=""><br class=""></div><div class="">The second is an RT Config file .rtrc in your user’s home directory:</div><div class=""><pre style="border: 1px solid rgb(204, 204, 204); margin-top: 0px; margin-bottom: 0px; padding: 12px; vertical-align: baseline; line-height: 14px; overflow: auto; word-wrap: normal; color: rgb(58, 58, 58); font-size: 14px; widows: 1; background-color: rgb(242, 242, 242);" class="">server <a rel="nofollow" class="external free exitstitial" href="http://your.rt4.installation" style="border: 0px; font-style: inherit; margin: 0px; padding: 0px; vertical-align: baseline; text-decoration: none; color: rgb(0, 108, 176);">http://your.rt4.installation</a>
user your.rtusername
passwd your rt password</pre><div class=""><br class=""></div></div><div class="">I would verify that you can login to RT with your credentials before using the CLI if you have doubts as to their validity. You can use any user with the CLI, but you will be limited by their permissions. Generally it is recommended to make a user specifically for use with the CLI so you can grant only the permissions that you need.</div><div class=""><br class=""></div><div class="">You can take a look at the wiki here for more information: <a href="http://requesttracker.wikia.com/wiki/CLI" class="">http://requesttracker.wikia.com/wiki/CLI</a></div><div class=""><br class=""></div><div class="">Thank you,</div><div class="">Dustin</div><div class=""><br class=""><div><blockquote type="cite" class=""><div class="">On Apr 29, 2016, at 1:20 PM, Dave Florek <<a href="mailto:dave.a.florek@gmail.com" class="">dave.a.florek@gmail.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="ltr" class="">Hi,<div class=""><br class=""></div><div class="">I'm trying to use RT CLI to issue several commands however it asks for a password and none of the ones I initially generated are working. Does the rt cli program use the root password to work? I get an error (302) found each time I attempt a login.</div><div class=""><br class=""></div><div class="">Sincerely,</div></div>
---------<br class="">RT 4.4 and RTIR Training Sessions <a href="https://bestpractical.com/training" class="">https://bestpractical.com/training</a><br class="">* Washington DC - May 23 & 24, 2016<br class=""></div></blockquote></div><br class=""></div></body></html>