<html><head></head><body><div style="font-family: Verdana;font-size: 12.0px;"><div>Do you have mod_fcgid installed and is the module loading?</div>
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<div>For the database issue you can drop the database from MySQL and start again.</div>
<div> </div>
<div>I found this guide quite good</div>
<div> </div>
<div>http://binarynature.blogspot.ca/2013/05/install-request-tracker-4.html</div>
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<div name="quote" style="margin:10px 5px 5px 10px; padding: 10px 0 10px 10px; border-left:2px solid #C3D9E5; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;">
<div style="margin:0 0 10px 0;"><b>Sent:</b> Monday, May 09, 2016 at 8:36 AM<br/>
<b>From:</b> Yanni <y.goudetsidis@mail.cryst.bbk.ac.uk><br/>
<b>To:</b> "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com><br/>
<b>Subject:</b> [rt-users] RT4 Install on Centos7+Internal Server Error</div>
<div name="quoted-content">Hello again<br/>
<br/>
Still fighting with setting up RT4. I have now deleted the previous RT<br/>
installation and started again.<br/>
I have put all command outputs in pastebin.com so that my email is small<br/>
as much as possible and hopefully easy to read. When you can please see<br/>
below the steps I have taken.<br/>
<br/>
1. Run ./configure with no parameters, so all defaults are set.<br/>
Output: <a href="http://pastebin.com/enH70WCS" target="_blank">http://pastebin.com/enH70WCS</a><br/>
<br/>
2. 'make testdeps' outputs: All dependencies have been found<br/>
<br/>
3. 'make install' outputs: Congratulations. RT is now installed.<br/>
<br/>
4. RT_SiteConfig.pm here: <a href="http://pastebin.com/NseuCusS" target="_blank">http://pastebin.com/NseuCusS</a><br/>
<br/>
5. Run 'make initialize-database' with error: ERROR: Can't create<br/>
database 'rt4db'; database exists<br/>
<br/>
6. I went with mod_fcgid and added 'FcgidMaxRequestLen 1073741824' to:<br/>
/usr/lib/tmpfiles.d/mod_fcgid.conf<br/>
<br/>
7. Added these lines in my httpd.conf. (Apache version: 2.4.6)<br/>
<br/>
Listen 8000<br/>
<br/>
<VirtualHost *:8000><br/>
### Optional apache logs for RT<br/>
# Ensure that your log rotation scripts know about these files<br/>
# ErrorLog /opt/rt4/var/log/apache2.error<br/>
# TransferLog /opt/rt4/var/log/apache2.access<br/>
# LogLevel debug<br/>
<br/>
AddDefaultCharset UTF-8<br/>
<br/>
ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/<br/>
<br/>
DocumentRoot "/opt/rt4/share/html"<br/>
<Location /><br/>
<br/>
Require all granted<br/>
<br/>
Options +ExecCGI<br/>
AddHandler fcgid-script fcgi<br/>
</Location><br/>
</VirtualHost><br/>
<br/>
8. Visited <a href="http://jimmy.ad.biosci.ac.uk:8000" target="_blank">http://jimmy.ad.biosci.ac.uk:8000</a> but I get: 500 Internal<br/>
Server Error<br/>
<br/>
9. Apache Error_log file says:<br/>
<br/>
RT couldn't load RT config file /opt/rt4/etc/RT_Config.pm as:<br/>
user: apache<br/>
group: apache<br/>
The file is owned by user root and group rt.<br/>
<br/>
10. chown apache:apache RT_Config.pm<br/>
chown apache:apache RT_SiteConfig.pm<br/>
<br/>
11. Visited <a href="http://jimmy.ad.biosci.ac.uk:8000" target="_blank">http://jimmy.ad.biosci.ac.uk:8000</a> but I get: 500 Internal<br/>
Server Error<br/>
<br/>
12. Apache Error_log file says: <a href="http://pastebin.com/9xUwHNDZ" target="_blank">http://pastebin.com/9xUwHNDZ</a><br/>
<br/>
13. SELINUX and firewall are disabled<br/>
<br/>
<br/>
Any help/suggestions please let me know.<br/>
Many thanks<br/>
<br/>
<br/>
<br/>
---------<br/>
RT 4.4 and RTIR Training Sessions <a href="https://bestpractical.com/training" target="_blank">https://bestpractical.com/training</a><br/>
* Washington DC - May 23 & 24, 2016</div>
</div>
</div>
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