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<p>Hello,</p>
<p><br>
</p>
<p>I am working on a scrip to auto-change the status of a ticket if it is set to "customer" status. However, I do not want the ticket to change status if the user who is replying to the ticket is the owner. I managed to get the status changing properly, but
as soon as I try to setup the condition it no longer works. Could someone look this over for me and tell me where I'm messing up?</p>
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<p>Condition: On Correspond</p>
<p>Action: User Defined</p>
<p>Template: Blank</p>
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<p><span>Custom action preparation code:</span><br>
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<p><span><span>return 1;</span><br>
</span></p>
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Custom action commit code:
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<div># Abort if actor is owner of ticket</div>
<div>return 1 unless $self->TicketObj->Owner != $actor->id;</div>
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<div># Change status to "open" if status is "customer"</div>
<div>if ($self->TicketObj->Status() eq 'customer' ) {</div>
<div>$self->TicketObj->SetStatus('open');</div>
<div>$RT::Logger->info("Customer replied to ticket awaiting reply. Status set to open.");</div>
<div>return 1;</div>
<div>}</div>
<div>return undef;</div>
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<p>RT Information:</p>
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<p><span style="font-size: 12pt;">RT 4.2.12</span><br>
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<p><span>Perl <span>v5.14.2 <span>built for x86_64-linux-gnu-thread-multi</span></span></span></p>
<p><span><span><span>Apache <span>2.2.22</span></span></span></span></p>
<p><span><span><span><span><span>PHP 5.5.33-1~dotdeb+7.1</span><br>
</span></span></span></span></p>
<p>MySQL <span>Ver 14.14 Distrib 5.5.49</span></p>
<p><br>
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<p>Thanks,</p>
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<p><br>
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<p>Zoey Schutt</p>
<p>Braincoral Technology, LLC</p>
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