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--></style></head><body lang="EN-US" link="#0563C1" vlink="#954F72"><div class="WordSection1"><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">In the UI of resolving and updating tickets, on the right hand side you get a</span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">little box titled Ticket and Transaction with the following options:</span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black"> </span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">Update Type;</span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">Status;</span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">Owner;</span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">Worked.</span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black"> </span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">Is it possible to expand this box and have extra updated options in</span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">there such as ‘Queue’?</span></p><p class="MsoNormal"> </p></div></body></html>