<div dir="ltr">Also not that this is a very unsafe thing to do as it turns off cert checking for ANY and ALL perl scripts using LWP::UserAgent. A good test but I don't recommending operating with this config. </div><div class="gmail_extra"><br><div class="gmail_quote">On Sat, May 28, 2016 at 12:33 PM, John Andersen <span dir="ltr"><<a href="mailto:john@yvig.com" target="_blank">john@yvig.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">If it is LWP::UserAgent (I wish I could recall) you might try adding this to your environment (e.g., add it to .bash_profile or .bash_rc)<div><br></div><div><pre style="margin-top:0px;margin-bottom:1em;padding:5px;border:0px;font-size:13px;width:auto;max-height:600px;overflow:auto;font-family:Consolas,Menlo,Monaco,'Lucida Console','Liberation Mono','DejaVu Sans Mono','Bitstream Vera Sans Mono','Courier New',monospace,sans-serif;color:rgb(57,51,24);word-wrap:normal;background-color:rgb(239,240,241)"><code style="margin:0px;padding:0px;border:0px;font-family:Consolas,Menlo,Monaco,'Lucida Console','Liberation Mono','DejaVu Sans Mono','Bitstream Vera Sans Mono','Courier New',monospace,sans-serif;white-space:inherit"><span style="margin:0px;padding:0px;border:0px;color:rgb(48,51,54)">export PERL_LWP_SSL_VERIFY_HOSTNAME</span><span style="margin:0px;padding:0px;border:0px;color:rgb(48,51,54)">=</span><span style="margin:0px;padding:0px;border:0px;color:rgb(125,39,39)">0</span></code></pre></div></div><div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br><div class="gmail_quote">On Sat, May 28, 2016 at 12:24 PM, John Andersen <span dir="ltr"><<a href="mailto:john@yvig.com" target="_blank">john@yvig.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><span><div dir="ltr"><span style="font-size:12.8px">I ran into this issue and it had to do with an underlying Perl module requiring certificates to be verified (i.e., not self-signed) when using SSL. Perhaps it was LWP::UserAgent but I cannot remember for sure. I chose to fix it by purchasing and installing an inexpensive but valid cert. That made the problem go away. </span><br></div></span><div class="gmail_extra"><br><div class="gmail_quote"><div><div>On Mon, May 23, 2016 at 1:36 PM, Dave Florek <span dir="ltr"><<a href="mailto:dave.a.florek@gmail.com" target="_blank">dave.a.florek@gmail.com</a>></span> wrote:<br></div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div><div dir="ltr"><div class="gmail_quote"><div dir="ltr">Hi,<div><br></div><div>So, I created the .rtrc file as requested but I'm still receiving the following: </div><div><br></div><div>rt: Server error: Can't connect to localhost:443 (certificate verify failed) (500)<br></div><div><br></div><div>How do I allow the RT CLI program to accept https connection certificates and/or what would be the easiest way to drop https to login via RTCLI?</div><div><br></div><div>Thanks,</div></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, May 9, 2016 at 2:26 PM, Dave Florek <span dir="ltr"><<a href="mailto:dave.a.florek@gmail.com" target="_blank">dave.a.florek@gmail.com</a>></span> wrote:<div><div><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div><div dir="ltr"><br><div class="gmail_quote">---------- Forwarded message ----------<br>From: <b class="gmail_sendername">Dave Florek</b> <span dir="ltr"><<a href="mailto:dave.a.florek@gmail.com" target="_blank">dave.a.florek@gmail.com</a>></span><br>Date: Wed, May 4, 2016 at 1:00 PM<br>Subject: Re: [rt-users] RT CLI login<br>To: Dustin Graves <<a href="mailto:dustin@bestpractical.com" target="_blank">dustin@bestpractical.com</a>><br>Cc: <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br><br><br><div dir="ltr">Good afternoon,<div><br></div><div>Thanks for the response. I'm not seeing the .rtrc file in my home directory. I added the username, password and URL via environment variables and I'm now receiving the following new error message:</div><div><br></div><div><div>Server error: Can't connect to <RT site ip address:>:443 (certificate verify failed) (500)</div></div><div><br></div></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Fri, Apr 29, 2016 at 2:02 PM, Dustin Graves <span dir="ltr"><<a href="mailto:dustin@bestpractical.com" target="_blank">dustin@bestpractical.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word">Hi Dave,<div><br></div><div>There are two ways to authenticate for the RT CLI.</div><div><br></div><div>The first is environment variables RTUSER and RTPASSWD</div><div><br></div><div>The second is an RT Config file .rtrc in your user’s home directory:</div><div><pre style="border:1px solid rgb(204,204,204);margin-top:0px;margin-bottom:0px;padding:12px;vertical-align:baseline;line-height:14px;overflow:auto;word-wrap:normal;color:rgb(58,58,58);font-size:14px;background-color:rgb(242,242,242)">server <a rel="nofollow" href="http://your.rt4.installation" style="border:0px;font-style:inherit;margin:0px;padding:0px;vertical-align:baseline;text-decoration:none;color:rgb(0,108,176)" target="_blank">http://your.rt4.installation</a>
user your.rtusername
passwd your rt password</pre><div><br></div></div><div>I would verify that you can login to RT with your credentials before using the CLI if you have doubts as to their validity. You can use any user with the CLI, but you will be limited by their permissions. Generally it is recommended to make a user specifically for use with the CLI so you can grant only the permissions that you need.</div><div><br></div><div>You can take a look at the wiki here for more information: <a href="http://requesttracker.wikia.com/wiki/CLI" target="_blank">http://requesttracker.wikia.com/wiki/CLI</a></div><div><br></div><div>Thank you,</div><div>Dustin</div><div><br><div><blockquote type="cite"><div><div><div>On Apr 29, 2016, at 1:20 PM, Dave Florek <<a href="mailto:dave.a.florek@gmail.com" target="_blank">dave.a.florek@gmail.com</a>> wrote:</div><br></div></div><div><div><div><div dir="ltr">Hi,<div><br></div><div>I'm trying to use RT CLI to issue several commands however it asks for a password and none of the ones I initially generated are working. Does the rt cli program use the root password to work? I get an error (302) found each time I attempt a login.</div><div><br></div><div>Sincerely,</div></div></div></div>
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