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Yesterday I upgraded from RT 4.2.12 to RT 4.4.0.</p>
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Today I am sometimes getting errors like this:</p>
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<span style=" font-family:'monospace'; color:#000000; background-color:#ffffff;">[30091] [Wed Jun 1 09:13:03 2016] [critical]: Couldn't create ticket groups for ticket 133221. aborting Ticket creation. (/opt/rt4/sbin/../lib/RT/Ticket.pm:444)
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[30091] [Wed Jun 1 09:13:03 2016] [crit]: Ticket creation failed: I: AGG MAGGIO 2016.xlsx: Ticket could not be created due to an internal error (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:
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697)<br>
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<span style=" font-family:'monospace';">I am having difficulty understanding where the problem is (what's the meaning of "ticket groups"?) and hence how to solve it.</span></p>
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<span style=" font-family:'monospace';">Please help!!!</span></p>
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<span style=" font-family:'monospace';">Cris</span></p>
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