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--></style></head><body lang="EN-US" link="#0563C1" vlink="#954F72"><div class="WordSection1"><p class="MsoNormal"><span style="font-size:12.0pt;color:#1f497d">I finally got to this email. Would you know of any FAQ that explains the steps to add an extension?</span></p><p class="MsoNormal"><span style="font-size:12.0pt;color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:12.0pt;color:#1f497d">I have an /rt/local/plugin directory ; Don’t know what to do from there.</span></p><p class="MsoNormal"><span style="font-size:12.0pt;color:#1f497d"> </span></p><div><div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b>From:</b> G. Dawson [mailto:<a href="mailto:gd250@hermes.cam.ac.uk">gd250@hermes.cam.ac.uk</a>] <b>On Behalf Of </b>Gareth Dawson<br><b>Sent:</b> Monday, May 23, 2016 4:40 AM<br><b>To:</b> 'Vibha Mullick'<br><b>Subject:</b> RE: [rt-users] Add an existing field to Action=Respond interface</p></div></div><p class="MsoNormal"> </p><p class="MsoNormal"><span lang="EN-GB" style="color:#1f497d">There is an extension for adding queue to the update screen:</span></p><p class="MsoNormal"><span lang="EN-GB" style="color:#1f497d"><a href="http://requesttracker.wikia.com/wiki/Extension_-_Queue_Change_On_Update">http://requesttracker.wikia.com/wiki/Extension_-_Queue_Change_On_Update</a></span></p><p class="MsoNormal"><span lang="EN-GB" style="color:#1f497d"> </span></p><p class="MsoNormal"><span lang="EN-GB" style="color:#1f497d">and one to add custom fields:</span></p><p class="MsoNormal"><span lang="EN-GB" style="color:#1f497d"><a href="http://requesttracker.wikia.com/wiki/DisplayCustomFieldsOnTicketUpdatePage">http://requesttracker.wikia.com/wiki/DisplayCustomFieldsOnTicketUpdatePage</a></span></p><p class="MsoNormal"><span lang="EN-GB" style="color:#1f497d"> </span></p><p class="MsoNormal"><span lang="EN-GB" style="color:#1f497d">Gareth</span></p><p class="MsoNormal"><span lang="EN-GB" style="color:#1f497d"> </span></p><p class="MsoNormal"><a name="_MailEndCompose"><span lang="EN-GB" style="color:#1f497d"> </span></a></p><div><div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b>From:</b> rt-users [<a href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Vibha Mullick<br><b>Sent:</b> 20 May 2016 19:50<br><b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br><b>Subject:</b> [rt-users] Add an existing field to Action=Respond interface</p></div></div><p class="MsoNormal"><span lang="EN-GB"> </span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">In the UI of resolving and updating tickets, on the right hand side you get a</span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">little box titled Ticket and Transaction with the following options:</span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black"> </span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">Update Type;</span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">Status;</span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">Owner;</span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">Worked.</span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black"> </span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">Is it possible to expand this box and have extra updated options in</span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">there such as ‘Queue’?</span></p><p class="MsoNormal"> </p></div></body></html>