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Hi Shawn!</p>
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Il mercoledì 1 giugno 2016 alle 11:57:13 CEST, Shawn Moore ha scritto:</p>
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> This is the first we’ve seen of this error. :/ If you can send over a stack</p>
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> trace that will help track it down. Adding this to your site config will do</p>
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> so:</p>
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> </p>
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> Set($LogStackTraces, “error");</p>
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OK, I put it in. Fortunately the error is quite sporadic (one or two times a day), so it will be sometime before I get a stack trace.</p>
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Where do I find stack traces when they are generated?</p>
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> > I am having difficulty understanding where the problem is (what's the</p>
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> > meaning of "ticket groups"?) and hence how to solve it.</p>
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> </p>
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> Ticket groups are the groups that contain AdminCcs, Ccs, Requestors, etc.</p>
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Uhm. The only thing I can think of is that I have added a custom role. Maybe this is the thing that's giving me problems?</p>
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Apparently however the custom role is behaving well.</p>
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> Do you have any customizations? Which extensions are installed? And which</p>
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> database are you on?</p>
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I have these plugins:</p>
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<span style=" font-family:'monospace'; color:#000000; background-color:#ffffff;">Plugin('RT::Extension::ExtractCustomFieldValues');
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Plugin('RT::Extension::ReportSpam'); <br>
Plugin('RT::Extension::CustomFieldsOnUpdate'); <br>
Plugin('RT::Extension::Announce');<br>
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<span style=" font-family:'monospace';">Plus, I have a few customizations:</span></p>
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<span style=" font-family:'monospace';">- show status and priority in color</span></p>
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<span style=" font-family:'monospace';">- my own </span><a href="http://requesttracker.wikia.com/wiki/FlexibleSignature"><span style=" font-family:'monospace'; text-decoration: underline; color:#2980b9;">FlexibleSignature</span></a></p>
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<span style=" font-family:'monospace';">I am on mysql </span><span style=" font-family:'monospace'; color:#000000; background-color:#ffffff;">5.1.73 (CentOS 6.7)</span><span style=" font-family:'monospace';"><br>
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Thank you!</span></p>
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<span style=" font-family:'monospace';">Cris</span></p>
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