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<p class="MsoNormal">Greetings Everyone,<o:p></o:p></p>
<p class="MsoNormal">We recently decommissioned our Exchange 2007 box ( I know I know….) and pointed all STMP Relay traffic at our Exchange 2010 box. Ever since that change we seem to have lost the name of the person opening the ticket.
<o:p></o:p></p>
<p class="MsoNormal">The From in outlook used to show: Apache apache@rt.domain.com on behalf of John Smith
<a href="mailto:john.smith@domain.com">john.smith@domain.com</a> <o:p></o:p></p>
<p class="MsoNormal">Now it looks like: Apache <a href="mailto:apache@rt.domain.com">
apache@rt.domain.com</a> on behalf of RT Queue <a href="mailto:rt@rt.domain.com">
rt@rt.domain.com</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Email is routed like this:<o:p></o:p></p>
<p class="MsoNormal">John.smith@domain.com -> Exchange 2010 -> Ex2010 Send Connector to RT Box -> RT Box<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Then from RT -> Exchange:<o:p></o:p></p>
<p class="MsoNormal">RT Box Sendmail 8 -> RT Box Postfix Relay -> Exchange 2010 -> John.smith@domain.com<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’ve played with the sendmail arguments, tried different send connector settings in Exchange, and modifying the External Recipient/Mail Contact that we use to facilitate the RT Mailbox; all to no avail…<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Anyone have some ideas? Thanks in advanced!<o:p></o:p></p>
<p class="MsoNormal">Andy<o:p></o:p></p>
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