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<div class="WordSection1">
<p class="MsoNormal">Hello,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have had our CommandByMail updated to the new version 2.1 and our RT is 4.4.0.<span style="mso-spacerun:yes">
</span>I have setup a group that is allowed to use CommandByMail. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">In the past; If you where is the group it would run the commands correctly.<span style="mso-spacerun:yes">
</span>If you were not in the group it bypassed the CommandByMail and work as if it was a regular ticket.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Now with 2.1 and 4.4.0. If you are in the group it will run the command correctly. However, if you are not in the group then you get a bounce message that says:<o:p></o:p></p>
<p class="MsoPlainText">User [the email address] is not in the configured CommandByMailGroup<o:p></o:p></p>
<p class="MsoPlainText">This happens every time and even if you send a normal email
<span style="mso-spacerun:yes"> </span>or reply to a ticket.<span style="mso-spacerun:yes">
</span>My test messages didn’t have any of the “Commands”, there were just a general test.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Essential, during my test, EVERYONE would have to be in the group or no one could reply or send in a ticket.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Settings from RT_SiteConfig.pm<o:p></o:p></p>
<p class="MsoPlainText">Set(@MailPlugins, qw(Auth::MailFrom Action::CommandByMail));<o:p></o:p></p>
<p class="MsoPlainText">Set($CommandByMailGroup, 27713);<o:p></o:p></p>
<p class="MsoPlainText">Set(@Plugins, qw(RT::Extension::CommandByMail RT::Extension::Assets::Import::CSV));<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Does anyone have the new version working in the way I described it did in the past or is this some sort of bug?<o:p></o:p></p>
<p class="MsoNormal">Thanks<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Armin<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-font-family:"Times New Roman";mso-no-proof:yes">Armin Liedtke<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-font-family:"Times New Roman";mso-no-proof:yes">Senior Computer Specialist<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-font-family:"Times New Roman";mso-no-proof:yes">UW Bothell/Cascadia College Campus Library<o:p></o:p></span></p>
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