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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-bidi-font-family:"Times New Roman";color:#1F497D">I don’t know how I missed it but a bug was already reported about this 6 weeks ago.<span style="mso-spacerun:yes">
</span>I looked at the list multiple times and somehow missed seeing the almost exact subject line that I used was already there.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-bidi-font-family:"Times New Roman";color:#1F497D"><a href="https://rt.cpan.org/Public/Bug/Display.html?id=114132">https://rt.cpan.org/Public/Bug/Display.html?id=114132</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-bidi-font-family:"Times New Roman";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-bidi-font-family:"Times New Roman";color:#1F497D">Let us know if you find a fix. Thanks.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-bidi-font-family:"Times New Roman";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-bidi-font-family:"Times New Roman";color:#1F497D">Armin<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-bidi-font-family:"Times New Roman";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-bidi-font-family:"Times New Roman";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman""> Che
Geiser [mailto:chegeiser@gmail.com] <br>
<b>Sent:</b> Wednesday, June 15, 2016 4:53 PM<br>
<b>To:</b> Armin Liedtke <armhamer@uw.edu><br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] CommandByMail 2.1 and RT 4.4.0 - Permission denied.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">I've had this exact same result with CommandByMail 2.1 and RT 4.4.0. I'm new to RT and didn't know this was not the way it used to work. It does open up the system to some risk as I do need to accept emails into RT from outside sources
and though unlikely it does make it possible for outside users to make changes including delete tickets.<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">Thanks for any help!<o:p></o:p></p>
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<div>
<p class="MsoNormal">Che<o:p></o:p></p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Jun 15, 2016 at 3:44 PM, Armin Liedtke <<a href="mailto:armhamer@uw.edu" target="_blank">armhamer@uw.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hello,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I have had our CommandByMail updated to the new version 2.1 and our RT is 4.4.0. I have setup a group that is allowed to use CommandByMail.
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">In the past; If you where is the group it would run the commands correctly. If you were not in the group it bypassed the CommandByMail and work as if it was a regular ticket.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Now with 2.1 and 4.4.0. If you are in the group it will run the command correctly. However, if you are not in the group then you get a bounce message that says:<o:p></o:p></p>
<p>User [the email address] is not in the configured CommandByMailGroup<o:p></o:p></p>
<p>This happens every time and even if you send a normal email or reply to a ticket. My test messages didn’t have any of the “Commands”, there were just a general test.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Essential, during my test, EVERYONE would have to be in the group or no one could reply or send in a ticket.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Settings from RT_SiteConfig.pm<o:p></o:p></p>
<p>Set(@MailPlugins, qw(Auth::MailFrom Action::CommandByMail));<o:p></o:p></p>
<p>Set($CommandByMailGroup, 27713);<o:p></o:p></p>
<p>Set(@Plugins, qw(RT::Extension::CommandByMail RT::Extension::Assets::Import::CSV));<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Does anyone have the new version working in the way I described it did in the past or is this some sort of bug?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Armin<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Armin Liedtke<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Senior Computer Specialist<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">UW Bothell/Cascadia College Campus Library<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
---------<br>
RT 4.4 and RTIR Training Sessions <a href="https://bestpractical.com/training" target="_blank">
https://bestpractical.com/training</a><br>
* Los Angeles - September, 2016<o:p></o:p></p>
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